7 Replies Latest reply on May 1, 2017 10:41 AM by esaung

    Put safefamily on my child's device and now passcode is locked


      Hello.  I put safefamily on my child's device, and then put the device away for a few days.  It needs a passcode to unlock (finger print lock disabled due to time the device was not used) but the passcode no longer works.  The only change to the device since putting it away for a few days was the addition of safefamily.