1 Reply Latest reply on Apr 26, 2017 10:34 PM by johnmoe

    patch 9 problem


      Dear friends


      since I update my virus scan in patch 9, I get many problems. I update this patch for systems with windows 8 ,then they update their windows in windows 10.after that I try to install mcafee agent and virus scan but the deployment task failed,although there is no folder in virus scan and mcafee agent in this path

      C:\Program Files\McAfee

      C:\Program Files (x86)\McAfee


      these folders are empty,but I can not deploy agent again from epo.

      and the log error is:


      20170426104920I#07420NAIMSERVCopy C:\Windows\TEMP\mfe-1433061546.tmp\FramePkg.exe to \\ADMIN$\FramePkg.exe Successfully
      20170426104920I#07420NAIMSERVPush Agent Install parameter: FramePkg.exe  /Install=Agent /Silent /InstDir="<PROGRAM_FILES_DIR>\McAfee\Agent"
      20170426104921E#07420NAIMSERVPushAgent.cpp(1045): Failed to start remote agent install service. Err=1053
      20170426104921I#07420NAIMSERVTrying to install the agent without impersonation.
      20170426104921E#07420NAIMSERVPushAgent.cpp(738): Failed to open service control manager, system error 5
      20170426104921E#07420NAIMSERVPushAgent.cpp(1057): Failed to get remote agent install service status. Service control manager status=-1, Err=2
      20170426104921E#07420NAIMSERVPushAgent.cpp(288): Push Agent Installation Program to failed, will not retry


      what should I DO? MY EPO AGENT IS 5.0.4