0 Replies Latest reply on Mar 23, 2009 11:06 AM by David.G

    Agent Log update issue

      OK, I've had it with this error.
      For some reason, one log file keeps filling up with errors that the other log file cannot be found!?! That is the Agent_<system_name>_error.log file, containing the following about the UpdateLog.txt:

      2009-03-23 11:32:47 E #3460 File Error trace:
      2009-03-23 11:32:47 E #3460 File [CreateFile write,%DEFLOGDIR%\AgentLog.txt]->
      2009-03-23 11:32:47 E #3460 File error 3: The system cannot find the path specified.
      2009-03-23 11:34:21 E #968 File Error trace:
      2009-03-23 11:34:21 E #968 File [CreateFile write,%DEFLOGDIR%\AgentLog.txt]->
      2009-03-23 11:34:21 E #968 File error 3: The system cannot find the path specified.

      As you can see, this error occurs about every 2 seconds, leading to large log files...
      %DEFLOGDIR% or %VSEDEFLOGDIR% resolve to C:\Documents and Settings\All Users\Application Data\McAfee\DesktopProtection.
      This folder contains all the other updated logs from VSE, but it seems like the Framework (Agent) is not resolving this path as it should. The agent logs are in the default: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB

      Currently running ePO 4.0 patch 4; Agent 4.0 patch 1; VSE 8.5 patch 7; Engine 5300.2777; latest DATs. Client OS is Windows XP.

      The only thing I can thing of is that the framework doesn't know how to handle long file names (path with spaces) but that just seems too weird!?!

      Any help/suggestions would be appreciated. Thanks.