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You should be able to force a new installation out to the clients and tell it to install over a previous version.
I have done a force installation over the existing agent . Still no progress in the machines. Sorry for the late reply .
What do the update logs say on one of the malfunctioning machines?
how about using a windows logon script to 'force install' the agent over the current version?
I see different problems in different PCs . In some of the PCs , it says its updated to the latest , but still its not updating the info in epo server console .
Some client machines logs shows unable to find valid repository . But the pcs are configured to correct repsoitories which are working fine for other PCs .
Mcaffe support suggested to delete the Agent GUID in all the non updated PCs and then restarting the service will fix this issue .
Any clue in deleting the agent guid in all the pcs with a script . then how to restart the services of a remote machines .
For doing this action, mgmt asking why your EPO force installtion is failing . I need lot of approvals to perform this action . thanks any clue .