8 Replies Latest reply on Sep 3, 2009 8:41 AM by jmaxwell

    EPO - Ptchscan.scp.zip size and hash failed

      I've just recently discovered that our EPO has not been been able to download the latest dat files. Here is an extract of the EPOAPSRV.LOG file, which shows the error. I have slightly edited the file to remove any company server names, which is policy when reporting errors.

      We are running EPO v 3.6.1

      20090323145938 I #5544 SIM_InetMgr Downloaded file Ptchscan.scp.zip successfully in session 1
      20090323145938 e #5544 SiteMgr VerifyFileItem: File size verification for C:\WINNT\TEMP\nai11AC.tmp\00000003\Ptchscan.scp.zip failed.
      20090323145938 e #5544 SiteMgr CheckInMirrorPackage: Verify file Ptchscan.scp.zip size and hash failed, hr=-111
      20090323145938 I #5544 McUpload Connecting to <servername> server, 8443 port
      20090323145938 I #5544 McUpload Start http session login...
      20090323145938 I #5544 McUpload Posting request: /webui/login.do
      20090323145938 I #5544 McUpload Successfully disabled CA trust options.
      20090323145938 I #5544 McUpload Performing NTLM Authentication
      20090323145938 I #5544 McUpload End http session login, status=0
      20090323145938 I #5544 McUpload CA trust has already been set.
      20090323145938 I #5544 McUpload Http response status code = 200
      20090323145938 I #5544 naInet HTTP Session closed
      20090323145938 I #5544 naInet ------------------------------------------------------------
      20090323145938 I #5544 SIM_InetMgr Session 1 ended, result=1
      20090323145938 I #5544 SiteMgr MirrorThreadProc: Mirror thread ended
      20090323145938 x #3640 SiteMgr SiteMgr main control final release...
      20090323145938 I #3640 DAL Removing user token from user token map

      As far as I know there have been no changes to our network environement. Any idea/suggestions would be greatly apprciated.
        • 1. RE: EPO - Ptchscan.scp.zip size and hash failed
          Problem solved thanks for your help.
          • 2. RE: EPO - Ptchscan.scp.zip size and hash failed
            jmaxwell


            What was the issue ? - might help someone in future :)

            Jim
            • 3. RE: EPO - Ptchscan.scp.zip size and hash failed


              I am that "Someone". Having the same issue, started on 8.02.09.

              Anyone else have this issue and solve it? I must admit - I did not reboot my ePO Server yet.

              Thanks in advanced;

              -johnnie
              • 4. RE: EPO - Ptchscan.scp.zip size and hash failed
                jmaxwell



                Same question then Mr. Someone wink
                • 5. RE: EPO - Ptchscan.scp.zip size and hash failed
                  Mr. Someone - I like it. As of right now I do not know what the issue is. I do know it is not a Proxy and/or Firewall issue. I trouble-shot those possibilities.

                  I cannot reboot my ePO Server until 12:00PM EDT (GMT -4) today.

                  Here is the EpoApSvr.log from my most recent attempt to update from McAfee's HTTP Site.

                  Thanks again!

                  McUpload Start http session login...
                  I #2576 McUpload Successfully disabled CA trust options.
                  I #2576 McUpload End http session login, status=0
                  I #2576 McUpload CA trust has already been set.
                  I #2576 McUpload Http response status code = 200
                  I #2576 SiteMgr MergePkgToSiteCatalog: Setting catalog version to 20090804133722
                  I #2576 SIM_InetMgr Downloading file Replica.log from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000005, RemoteDir=
                  I #2576 McUpload CA trust has already been set.
                  I #2576 McUpload Http response status code = 200
                  I #2576 SIM_InetMgr Downloaded file Replica.log successfully in session 2
                  I #2576 SIM_InetMgr Downloading file Replica.log from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000005\Current, RemoteDir=Current
                  I #2576 McUpload CA trust has already been set.
                  I #2576 McUpload Http response status code = 200
                  I #2576 SIM_InetMgr Downloaded file Replica.log successfully in session 2
                  I #2576 SIM_InetMgr Downloading file Replica.log from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000005\Current\VSCANDAT1000, RemoteDir=Current\VSCANDAT1000
                  I #2576 McUpload CA trust has already been set.
                  I #2576 McUpload Http response status code = 404
                  I #2576 McUpload Replica.log not found in remote path /Software/Current\VSCANDAT1000\Replica.log
                  I #2576 SIM_InetMgr Download file Replica.log not found on the remote dir Current\VSCANDAT1000 in session 2
                  I #2576 SIM_InetMgr Downloading file Replica.log from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000005\Current\VSCANDAT1000\DAT, RemoteDir=Current\VSCANDAT1000\DAT
                  I #2576 McUpload CA trust has already been set.
                  I #2576 McUpload Http response status code = 404
                  I #2576 McUpload Replica.log not found in remote path /Software/Current\VSCANDAT1000\DAT\Replica.log
                  I #2576 SIM_InetMgr Download file Replica.log not found on the remote dir Current\VSCANDAT1000\DAT in session 2
                  I #2576 SiteMgr CheckInThreadProc: Uploading file datdet.mcs to site ePO_MyServer::Current\VSCANDAT1000
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file datdet.mcs to site ePO_MyServer::Current\VSCANDAT1000, retry limit remaining: 5
                  I #2360 SIM_InetMgr Uploading file datdet.mcs from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000
                  I #2360 McUpload CA trust has already been set.
                  I #2360 McUpload Http response status code = 200
                  I #2360 SIM_InetMgr Uploaded file datdet.mcs successfully in session 2
                  I #2576 SiteMgr CheckInThreadProc: Uploading file datinstall.mcs to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file datinstall.mcs to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 5
                  I #2360 SIM_InetMgr Uploading file datinstall.mcs from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  I #2360 McUpload CA trust has already been set.
                  I #2360 McUpload Http response status code = 200
                  I #2360 SIM_InetMgr Uploaded file datinstall.mcs successfully in session 2
                  I #2576 SiteMgr CheckInThreadProc: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 5
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  I #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit remaining: 4
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 4
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  I #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit remaining: 3
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 3
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  I #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit remaining: 2
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 2
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  I #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit remaining: 1
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 1
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  I #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit remaining: 0
                  I #2360 SiteMgr ReplicationUploadFile: Uploading file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, retry limit remaining: 0
                  I #2360 SIM_InetMgr Uploading file dat-5697.zip from session 2, LocalDir=C:\WINDOWS\TEMP\naiAA8D.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  E #2360 McUpload Failed to map view of file
                  E #2360 McUpload UploadFile failed, err=2
                  I #2360 SIM_InetMgr Upload file dat-5697.zip failed in session 2, nainet ret=0
                  e #2360 SiteMgr ReplicationUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000, hr=-2147467259, retry limit reached
                  e #2576 SiteMgr WorkQueueUploadFile: Failed to upload file dat-5697.zip to site ePO_MyServer
                  e #2576 SiteMgr CheckInThreadProc: Upload file dat-5697.zip to site ePO_MyServer::Current\VSCANDAT1000\DAT\0000 failed, hr=-602
                  I #2576 naInet HTTP Session closed
                  I #2576 naInet ------------------------------------------------------------
                  I #2576 SIM_InetMgr Session 2 ended, result=1
                  I #2576 SiteMgr SetSiteStatus: Setting catalog version to 20090803151120
                  I #2576 SiteMgr CheckInThreadProc: Check in thread ended
                  e #2576 SiteMgr CheckInMirrorPackage: Failed to check in package VSCANDAT1000\5697.0000\DAT\\0000, hr=-602
                  I #2576 McUpload Start http session login...
                  I #2576 McUpload Successfully disabled CA trust options.
                  I #2576 McUpload End http session login, status=0
                  I #2576 McUpload Successfully disabled CA trust options.
                  I #2576 McUpload Http response status code = 200
                  I #2576 naInet HTTP Session closed
                  I #2576 naInet ------------------------------------------------------------
                  I #2576 SIM_InetMgr Session 1 ended, result=1
                  I #2576 SiteMgr MirrorThreadProc: Mirror thread ended
                  x #2540 SiteMgr SiteMgr main control final release...
                  I #2540 DAL Removing user token from user token map
                  I #5696 EPOJNI Getting license data...
                  I #5696 EPOJNI Got license data, buffer size = 153
                  • 6. RE: EPO - Ptchscan.scp.zip size and hash failed
                    jmaxwell
                    Thanks for that - will be interesting to hear if a reboot fixes it - and whether it "stays fixed"...

                    Have you tried restarting all the McAfee Services on the server ?

                    Jim
                    • 7. RE: EPO - Ptchscan.scp.zip size and hash failed
                      Jim – you are a genius! That worked. Stopping a restarting all the McAfee Services did the trick.

                      If you ever make it to tropical Cleveland, Ohio I will buy you a pint…or ten!

                      Thanks again;

                      -johnnie (aka: Mr. Someone)

                      ps: I know I dropped the ball on not thinking of that.
                      • 8. RE: EPO - Ptchscan.scp.zip size and hash failed
                        jmaxwell
                        Glad it worked :D

                        Jim