3 Replies Latest reply on Apr 20, 2017 6:38 AM by vandreytrindade

    VirusScan not autoupdating

    vandreytrindade

      Hi,

       

      Lately, I've verified that some VirusScan clients are not updating themselves.

      As an example I will use the server that has the ePO server installed on it.

      I manually updated it on 04/17/2017 and, since then, no more updates...

      On ePO I can see that it is communicating normally:

      Screen.png

      PS1: One server is Windows Server 2008 SP2 and the other two are Windows Server 2008 R2 SP1

      PS2: My machine (Windows 10) has the same version of McAfee Agent and VirusScan of those servers and it is working the autoupdate

              There are other Windows 10 machines with the same version and the autoupdate is not working too

       

      When I go to the server to check the AutoUpdate log, it only shows the manual update and nothing about new tries:

      Log.png

      Is there a log or another way to troubleshoot why the task didn't run as supposed at that specific time (5 p.m. everyday - default) or at any time later that?