1 Reply Latest reply on Apr 18, 2017 4:02 AM by Peacekeeper

    Backup/Restote Problem

    aocit

      We have been trying to update our Web Gateway with UI version 7.6.2.5 to version 7.6.2.9, we are trying to take a backup before that from Backup/Restote option but getting following error.

       

      Restore failed due to following exception:

      No backup possible, please check coordinator log files.

       

       

      Caused by: com.scur.k.shared.exceptions.access.KInvalidDataExeption: No backup possible, please check coordinator log files.

      at com.scur.k.app.communication.ServerRequest.createInputStreamIfDataAvailable(Ser verRequest.java:1349)

      at com.scur.k.app.communication.ServerRequest.backup(ServerRequest.java:1333)

      at com.scur.k.app.troubleshooting.KBackupAndRestorePanel$2.doInBackground(KBackupA ndRestorePanel.java:174)

      at com.scur.k.app.troubleshooting.KBackupAndRestorePanel$2.doInBackground(KBackupA ndRestorePanel.java:168)

      at javax.swing.SwingWorker$1.call(Unknown Source)

      at java.util.concurrent.FutureTask.run(Unknown Source)

      at javax.swing.SwingWorker.run(Unknown Source)

      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

      at java.lang.Thread.run(Unknown Source)

       

       

       

      Please let us know what seems to be the problem.