1 2 3 Previous Next 20 Replies Latest reply on Sep 9, 2009 5:14 AM by tonyb99

    ePO 3.6 unsuccessful agent deployment

      Good day faithful McAfee GURUS,

      Problem:
      Sending the agent to a client computer from ePO; the agent install pop-up appears on the client pc. However the agent does not seem to fully install.
      On the ePO server console the client never gets the "green check" that usually appears.

      Observations:
      1.agent install pop-up message: "Waiting up to 4 minutes for current update session to finish"
      2.this seems to happen on machines on which AV was uninstalled and agent removed.

      Spec
      ePO server:
      windows server 2003 R2 sp1
      Intel pentium D 2.8ghz
      2GB ram
      ePO version 3.6.1.255
      agent 3.6 patch 4
      viruscan 8.5i patch8

      typical clients:
      windows xp sp3
      Intel pentium D 2.8ghz
      1 GB ram

      Log file to follow.

      Any advice/assistance greatly appreciated happy
        • 1. log file (1st half)
          20090312122849 I #1596 Stub Pkg
          20090312122849 I #1596 Stub Pkg START [FramePkg.exe /Install=Agent /IgnoreUser /InstDir="<SYSTEM_DRIVE>\McAfee\Common Framework"]
          20090312122849 I #1596 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unz1.tmp)
          20090312122850 I #1596 Stub Pkg System=1
          20090312122850 I #1964 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unz1.tmp\FrmInst.exe, /Install=Agent /IgnoreUser /InstDir="<SYSTEM_DRIVE>\McAfee\Common Framework" /OriginalCmdLine="|C:\WINDOWS\FramePkg.exe| /Install=Agent /IgnoreUser /InstDir=|<SYSTEM_DRIVE>\McAfee\Common Framework|" /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz1.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs")
          20090312122851 I #148 naCmnLib Ins Random seed = 0x12a2****
          20090312122851 I #148 Setup Ins START [/Install=Agent /IgnoreUser /InstDir="<SYSTEM_DRIVE>\McAfee\Common Framework" /OriginalCmdLine="|C:\WINDOWS\FramePkg.exe| /Install=Agent /IgnoreUser /InstDir=|<SYSTEM_DRIVE>\McAfee\Common Framework|" /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz1.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs"]
          20090312122851 I #148 Setup Ins Windows 5.1.2600 Service Pack 3
          20090312122851 I #148 Setup Ins Attempting to perform a setup operation
          20090312122851 I #1060 naCmnLib Ins Random seed = 0x090a****
          20090312122851 I #1596 Stub Pkg END 0
          20090312122851 I #148 UI Ins Starting setup...
          20090312122851 I #148 UI Ins Validating setup options...
          20090312122851 I #148 Script Ins HKLM\SOFTWARE\Network Associates\TVD\Shared Components\Framework is not present. Therefore CMA is not installed.
          20090312122851 I #148 Script Ins HKLM\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent is not present. Therefore the 2.x agent is not installed.
          20090312122852 I #148 Script Ins Unable to get the FtpSite node from C:\WINDOWS\TEMP\unz1.tmp\SiteList.xml
          20090312122852 I #148 Script Ins Unable to get the UNCSite node from C:\WINDOWS\TEMP\unz1.tmp\SiteList.xml
          20090312122852 I #148 Script Ins The state of script is:
          20090312122852 I #148 Script Ins Installed = FALSE
          20090312122852 I #148 Script Ins ManagedMode = FALSE
          20090312122852 I #148 Script Ins InstallFilesAndRegistry = TRUE
          20090312122852 I #148 Script Ins InstallAgentRegistry = TRUE
          20090312122852 I #148 Script Ins RemoveFilesAndRegistry = FALSE
          20090312122852 I #148 Script Ins CleanupFiles = FALSE
          20090312122852 I #148 Script Ins RemoveAgentRegistry = FALSE
          20090312122852 I #148 Script Ins IncrementUpdaterRefCount = FALSE
          20090312122852 I #148 Script Ins DecrementUpdaterRefCount = FALSE
          20090312122852 I #148 Script Ins PutCmaIntoManagedMode = TRUE
          20090312122852 I #148 Script Ins RemoveCmaFromManagedMode = FALSE
          20090312122852 I #148 Script Ins ReplaceNaiRepositories = FALSE
          20090312122852 I #148 Script Ins ReplaceEpoSite = FALSE
          20090312122852 I #148 Script Ins ReplaceSiteList = TRUE
          20090312122852 I #148 Script Ins Remove3xServerTasks = FALSE
          20090312122852 I #148 Script Ins Remove2xAgent = FALSE
          20090312122852 I #148 Script Ins RunHigherVersionedRemove = FALSE
          20090312122852 I #148 Script Ins WaitForCmaToFinish = TRUE
          20090312122852 I #148 Script Ins RunHigherVersionedSetup = FALSE
          20090312122852 I #148 Script Ins SingleTrayIcon = TRUE
          20090312122852 I #148 Script Ins NumberOfProductsUsingCMA = 0
          20090312122852 I #148 Script Ins InstalledPath = ''
          20090312122852 I #148 Script Ins TargetInstalledPath = 'C:\McAfee\Common Framework'
          20090312122852 I #148 Script Ins DataPath = ''
          20090312122852 I #148 Script Ins TargetDataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
          20090312122852 I #148 Script Ins HigherVersionedSetup = ''
          20090312122852 I #148 Script Ins FrameworkVersion = ''
          20090312122852 I #148 Script Ins SiteList = 'C:\WINDOWS\TEMP\unz1.tmp\SiteList.xml'
          20090312122852 I #148 UI Ins Checking for necessary rights...
          20090312122852 I #148 UI Ins Waiting up to 4 minutes for current update session to finish.
          20090312122852 I #148 UI Ins Stopping processes if necessary...
          20090312122902 I #148 Exec Ins Disable CMA service
          20090312122902 I #148 Exec Ins Calculate counters
          20090312122902 I #148 Exec Ins Installing files
          20090312122902 I #148 UI Ins Installing files...
          20090312122902 I #148 Exec Ins Installing the default Server.xml
          20090312122902 I #148 Exec Ins Setting directory permissions
          20090312122904 I #148 Exec Ins Installing registry
          20090312122904 I #148 UI Ins Installing registry...
          20090312122904 I #148 Exec Ins Registering files
          20090312122904 I #148 UI Ins Registering files...
          • 2. log file (2nd half)
            20090312122907 I #148 UI Ins Ensuring COM accessibility...
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122907 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122908 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122909 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122910 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 RegSec Ins >> Add Everyone read
            20090312122911 I #148 Exec Ins Add to Windows Firewall
            20090312122911 I #148 Exec Ins Set counters
            20090312122911 I #148 Exec Ins Installing agent registry
            20090312122911 I #148 UI Ins Installing agent registry...
            20090312122911 I #148 Exec Ins Replacing site list
            20090312122911 I #148 UI Ins Installing site list...
            20090312122911 I #148 Exec Ins Creating ServerSiteList.xml
            20090312122911 I #148 Exec Ins Enable CMA service
            20090312122915 I #1556 Main Cle
            20090312122915 I #1556 Main Cle START [860 0 /LOGDIR="C:\WINDOWS\TEMP\NAILogs" "C:\WINDOWS\TEMP\unz1.tmp" ]
            20090312122915 I #1556 Common Cle WaitForSingleObject (MCAFEE_FRAMEWORK_CLEANUP_INSTANCE, -1)
            20090312122915 I #1556 Common Cle OpenEvent (MCAFEE_FRAMEWORK_CLEANUP_MUTEX_CREATED)
            20090312122915 I #1556 Common Cle WaitForSingleObject (calling FrmInst.exe, 270000)
            20090312122915 I #148 UI Ins Starting UdaterUI...
            20090312122915 I #148 Setup Ins Attempting to start UdaterUI.exe in 5 seconds by enforcing policies.
            20090312122920 I #148 UI Ins Setup completed successfully.
            20090312122920 I #148 Thread Ins Exit program
            20090312122920 I #148 Setup Ins END 0
            20090312122925 I #1556 Main Cle END 0
            • 3. RE: log file (2nd half)
              Laszlo G
              Are you sure the CMA does not get installed?
              If you have a VSE 8.5 installed on this machine you will have a Common Framework Folder under McAfee's one, if so just deploy the agent again and execute a cmdagent /s from this machine to force a "collect/send properties" and see what it says.
              • 4. Common Framework
                Hi Ulyses31,

                As you suggested the Common Framework folder is installed in the McAfee folder.
                VSE 8.5 is not on the client yet.
                I'll try the cmd you mentioned in the morning and get back to you.
                Is it executed from the command prompt on the client machine?

                Thx
                • 5. RE: Common Framework
                  jmaxwell


                  Yes :)

                  Jim
                  • 6. cmdagent send props
                    Thx Jim,

                    In agent settings is it possible that the agent ID is wrong, bearing in mind that the agent was previously removed and reinstalled?

                    As suggested see text from cmdagent /s below:


                    Agent Subsystem 13/03/2009 10:43:12 Info Next policy enforcement in 5 minutes
                    Agent Subsystem 13/03/2009 10:43:12 Info Agent finished Enforcing policies
                    Management 13/03/2009 10:43:12 Info Enforcing Policies for ePolicy Orchestrator Agent
                    Management 13/03/2009 10:43:12 Info Enforcing Policies for EPOAGENT3000
                    Management 13/03/2009 10:43:12 Info Enforcing Policies for EPOAGENT3000META
                    Agent Subsystem 13/03/2009 10:43:12 Info Agent Started Enforcing policies
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent will connect to the ePO Server in 60 minutes and 0 seconds.
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent communication session closed
                    Agent Subsystem 13/03/2009 10:38:37 Info No package received from ePO Server
                    Internet Manager 13/03/2009 10:38:37 Info Upload success and no package to receive
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent is connecting to ePO server
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent is sending PROPS VERSION package to ePO server
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent communication session started
                    Agent Subsystem 13/03/2009 10:38:37 Info Agent started performing ASCI
                    Agent Subsystem 13/03/2009 10:38:29 Info Agent is looking for events to upload
                    Agent Monitor 13/03/2009 10:38:29 Detail Sending Events...
                    Agent Subsystem 13/03/2009 10:38:12 Info Next policy enforcement in 5 minutes
                    Agent Subsystem 13/03/2009 10:38:12 Info Agent finished Enforcing policies
                    Management 13/03/2009 10:38:12 Info Enforcing Policies for ePolicy Orchestrator Agent
                    Management 13/03/2009 10:38:12 Info Enforcing Policies for EPOAGENT3000
                    Management 13/03/2009 10:38:12 Info Enforcing Policies for EPOAGENT3000META
                    Agent Subsystem 13/03/2009 10:38:12 Info Agent Started Enforcing policies
                    Agent Monitor 13/03/2009 10:38:12 Detail Enforcing policies
                    Agent Subsystem 13/03/2009 10:34:34 Info Next policy enforcement in 5 minutes
                    Agent Subsystem 13/03/2009 10:34:34 Info Agent finished Enforcing policies
                    Management 13/03/2009 10:34:34 Info Enforcing Policies for ePolicy Orchestrator Agent
                    Management 13/03/2009 10:34:34 Info Enforcing Policies for EPOAGENT3000
                    Management 13/03/2009 10:34:34 Info Enforcing Policies for EPOAGENT3000META
                    Agent Subsystem 13/03/2009 10:34:34 Info Agent Started Enforcing policies
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent will connect to the ePO Server in 60 minutes and 0 seconds.
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent communication session closed
                    Agent Subsystem 13/03/2009 10:34:21 Info No package received from ePO Server
                    Internet Manager 13/03/2009 10:34:21 Info Upload success and no package to receive
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent is connecting to ePO server
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent is sending INC PROPS package to ePO server
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent communication session started
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent received REQUEST PROPS package from ePO server
                    Agent Subsystem 13/03/2009 10:34:21 Info Agent communication session closed
                    Agent Subsystem 13/03/2009 10:34:21 Info Package uploaded to ePO Server successfully
                    Agent Subsystem 13/03/2009 10:34:20 Info Agent is connecting to ePO server
                    Agent Subsystem 13/03/2009 10:34:20 Info Agent is sending PROPS VERSION package to ePO server
                    Agent Subsystem 13/03/2009 10:34:20 Info Agent communication session started
                    Management 13/03/2009 10:34:20 Info Collecting Properties
                    Agent Subsystem 13/03/2009 10:34:20 Info Agent started performing ASCI
                    Agent Monitor 13/03/2009 10:34:20 Detail Collecting Properties
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent will connect to the ePO Server in 60 minutes and 0 seconds.
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent communication session closed
                    Agent Subsystem 13/03/2009 10:32:40 Info No package received from ePO Server
                    Internet Manager 13/03/2009 10:32:40 Info Upload success and no package to receive
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent is connecting to ePO server
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent is sending INC PROPS package to ePO server
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent communication session started
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent received REQUEST PROPS package from ePO server
                    Agent Subsystem 13/03/2009 10:32:40 Info Agent communication session closed
                    Agent Subsystem 13/03/2009 10:32:40 Info Package uploaded to ePO Server successfully
                    Agent Subsystem 13/03/2009 10:32:39 Info Agent is connecting to ePO server
                    Agent Subsystem 13/03/2009 10:32:39 Info Agent is sending PROPS VERSION package to ePO server
                    Agent Subsystem 13/03/2009 10:32:39 Info Agent communication session started
                    Agent Subsystem 13/03/2009 10:32:39 Info Agent is looking for events to upload
                    Management 13/03/2009 10:32:39 Info Collecting Properties
                    Agent Subsystem 13/03/2009 10:32:39 Info Agent started performing ASCI
                    Agent Subsystem 13/03/2009 10:29:34 Info Next policy enforcement in 5 minutes
                    Agent Subsystem 13/03/2009 10:29:34 Info Agent finished Enforcing policies
                    Management 13/03/2009 10:29:34 Info Enforcing Policies for ePolicy Orchestrator Agent
                    Management 13/03/2009 10:29:34 Info Enforcing Policies for EPOAGENT3000
                    Management 13/03/2009 10:29:34 Info Enforcing Policies for EPOAGENT3000META
                    Agent Subsystem 13/03/2009 10:29:34 Info Agent Started Enforcing policies
                    Agent Monitor 13/03/2009 10:28:47 Info Agent service is running
                    • 7. RE: cmdagent send props
                      jmaxwell
                      I suspect that the "real" client systemmay have appeared in another part of your ePO Directory structure - do a search for the machine name and see if it's in the structure elsewhere reported correctly....

                      Jim
                      • 8. duplicate computer names
                        I did a search for duplicate computer names, and the 3 computers that I am having this problem with appeared in the search. So each of the 3 computers are listed twice, giving a total of 6 computers. I tried deleting one of the duplicates, but when I did this both names disappeared. However in the directory tree the machine was still there.
                        I resent the agent and VOILA!!! The crucial happy green check mark is beside the computer name, which means I'm happy too :D

                        I have just noticed the Network Associates folder appeared on the client which means the deployment task is now working as it should.

                        You guys know your stuff. A big thanks to jmaxwell and ulyses31.
                        • 9. RE: duplicate computer names
                          jmaxwell
                          You're welcome - glad your all sorted :)

                          Jim
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