5 Replies Latest reply on Apr 13, 2017 7:07 PM by catdaddy

    Screen Pops for Microsoft (scam) Windows Issue - Computer freezes

    nwnittany49

      We keep getting a window popping up that says we have a problem with Microsoft Windows. Says a virus had taken over and will be sharing all of our data. Need to call this phone number...etc. It freezes the computer. I do a CTRL ALT DEL and shutdown all apps. I know this is a scam, but how to find and kill this malware? McAfee does not find it.

      We are on Windows 10 with a desktop computer that is about 1 year old. I am using Google Chrome browser.