7 Replies Latest reply on Mar 9, 2009 2:29 AM by Alexandergx

    ePO Compliance Summary problems

      My Compliance Summary shows 128 systems that are non-compliant.
      But.. they have everything installed, its just their agents are not reporting the VS Engine version or DAT Version.
      I just upgraded all our agents to 4.0, and still they are not reporting the infomation.

      Please help?
        • 1. RE: ePO Compliance Summary problems
          jmaxwell
          Have the systems been rebooted since the agent upgrade ?

          EDIT: - also were the clients reporting correctly before the upgradet bto MA 4.0 ?

          Jim
          • 2. RE: ePO Compliance Summary problems
            The clients have never reported correctly from the workstations.
            The servers have reported.

            I was hoping the agent upgrade might help, but it hasnt.

            As of this morning, all the workstations have been rebooted, still not reporting VS info to ePo. However, I know for a fact that ePo pushed out VS 8.7i last week. I have verified this on more than 10 workstations.
            • 3. RE: ePO Compliance Summary problems
              jmaxwell
              Strange - any errors showing in the Remote Agent Log on the clients during an ASIC ?
              • 4. RE: ePO Compliance Summary problems
                two dumb questions..
                I cant seem to find the Agent Event Log
                and
                what does ASIC mean?
                • 5. RE: ePO Compliance Summary problems
                  jmaxwell


                  Should have been ASCI - sorry - is that more meaningful ? (Agent Server Comminication Interval)
                  - it's the time interval you configure for the remote agents to check in with the central ePO server.

                  Remote Agent Log can be found at http://client-machine-name:remote-agent-wake-up-port

                  Jim
                  • 6. RE: ePO Compliance Summary problems
                    Agent-to-server communication interval : 60 mins
                    Policy enforcement: 5 mins

                    ------log-----
                    McAfee Agent Activity Log

                    Version [4.0.0.1345] Computer name [SAN-GTFBKB1] ePO server [SAN2-SQL1]
                    View debug logs: FrameSvc current / previous, NaPrdMgr current / previous

                    ...
                    Friday, March 06, 2009 9:42:43 AM Info Agent Next policy enforcement in 5 minutes
                    Friday, March 06, 2009 9:42:44 AM Info Scheduler Scheduler: Invoking task [Deployment]...
                    Friday, March 06, 2009 9:42:44 AM Info Updater Checking update packages from repository ePO_SAN2-SQL1.
                    Friday, March 06, 2009 9:42:44 AM Info Updater Initializing update...
                    Friday, March 06, 2009 9:42:44 AM Info Updater Verifying catalog.z.
                    Friday, March 06, 2009 9:42:44 AM Info Updater Extracting catalog.z.
                    Friday, March 06, 2009 9:42:44 AM Info Updater Loading update configuration from: catalog.xml
                    Friday, March 06, 2009 9:42:45 AM Info Updater Update Finished
                    Friday, March 06, 2009 9:42:46 AM Info Scheduler The task Deployment is successful
                    Friday, March 06, 2009 9:42:46 AM Info Scheduler Scheduler: Task [Deployment] is finished
                    Friday, March 06, 2009 9:43:49 AM Info Agent Agent is looking for events to upload
                    Friday, March 06, 2009 9:47:43 AM Info Agent Agent Started Enforcing policies
                    Friday, March 06, 2009 9:47:43 AM Info Management Enforcing Policies for VIRUSCAN8700
                    Friday, March 06, 2009 9:47:43 AM Info Management Enforcing Policies for EPOAGENT3000META
                    Friday, March 06, 2009 9:47:43 AM Info Management Enforcing Policies for EPOAGENT3000
                    Friday, March 06, 2009 9:47:43 AM Info Management Enforcing Policies for McAfee Agent
                    Friday, March 06, 2009 9:47:44 AM Info Scheduler Added a new task Deployment to Scheduler's task list
                    Friday, March 06, 2009 9:47:44 AM Info Agent Agent finished Enforcing policies
                    Friday, March 06, 2009 9:47:44 AM Info Agent Next policy enforcement in 5 minutes
                    Friday, March 06, 2009 9:47:45 AM Info Scheduler Scheduler: Invoking task [Deployment]...
                    Friday, March 06, 2009 9:47:45 AM Info Updater Checking update packages from repository ePO_SAN2-SQL1.
                    Friday, March 06, 2009 9:47:46 AM Info Updater Initializing update...
                    Friday, March 06, 2009 9:47:46 AM Info Updater Verifying catalog.z.
                    Friday, March 06, 2009 9:47:46 AM Info Updater Extracting catalog.z.
                    Friday, March 06, 2009 9:47:46 AM Info Updater Loading update configuration from: catalog.xml
                    Friday, March 06, 2009 9:47:47 AM Info Updater Update Finished
                    Friday, March 06, 2009 9:47:47 AM Info Scheduler The task Deployment is successful
                    Friday, March 06, 2009 9:47:47 AM Info Scheduler Scheduler: Task [Deployment] is finished
                    Friday, March 06, 2009 9:48:49 AM Info Agent Agent is looking for events to upload
                    ...
                    • 7. RE: ePO Compliance Summary problems
                      Hello,
                      check your Compliance Report under Reporting.
                      There might be some wrong Criteria.