I locked that (Old) post as it was over 8 years old. The software has changed since then.
May I ask what Browser you are using,and your 'Software Suite' ?
Is your Anti-Spam working properly?
In my computer, there are IE11, Chrom and FireFox. I am using outlook 2013 (on window 7) for checking my email. Do you mean the webadvisor anti-spam?