1 Reply Latest reply on Apr 9, 2017 7:01 AM by a2wa2

    update task failed

    a2wa2

      hello

      Dear friends

      some of my systems in system tree have communication with epo server, but  their DAT version can not update and in server task log this update task failed.

      Run now task McAfee Agent > Product Update failed.

      Details: Product "VIRUSCAN8800" update failed, reason "Script engine copy file error".

      Product "" update succeeded to version ""..

      How can I solve this problem?

        • 1. Re: update task failed
          a2wa2
          2017-04-09 11:12:50E#6652ScrptExeError trace:
          2017-04-09 11:12:50E#6652Thread [Main thread]->
          2017-04-09 11:12:50E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:12:50E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section DoesProductNeedUpdate]->
          2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersionsUsingRegistry]->
          2017-04-09 11:12:50E#6652ScrptExe [Call]->
          2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersions]->
          2017-04-09 11:12:50E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:12:50E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
          2017-04-09 11:12:59E#6652ScrptExeError trace:
          2017-04-09 11:12:59E#6652Thread [Main thread]->
          2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section IsProductUsingMacFramework]->
          2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingMacFramework to FALSE
          2017-04-09 11:12:59E#6652ScrptExeError trace:
          2017-04-09 11:12:59E#6652Thread [Main thread]->
          2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing32BitEngine]->
          2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName32 to FALSE
          2017-04-09 11:12:59E#6652ScrptExeError trace:
          2017-04-09 11:12:59E#6652Thread [Main thread]->
          2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing64BitEngine]->
          2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName64 to FALSE
          2017-04-09 11:12:59E#6652ScrptExeError trace:
          2017-04-09 11:12:59E#6652Thread [Main thread]->
          2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:12:59E#6652ScrptExe [Call]->
          2017-04-09 11:12:59E#6652ScrptExe [Executing section AreDATsOutOfDate]->
          2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
          2017-04-09 11:13:29E#6652ScrptExeError trace:
          2017-04-09 11:13:29E#6652Thread [Main thread]->
          2017-04-09 11:13:29E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:13:29E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:13:29E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:13:29E#6652ScrptExe [Call]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section V2Update]->
          2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
          2017-04-09 11:13:29E#6652ScrptExe [Executing section GetExtraFilesInDATPack]->
          2017-04-09 11:13:29E#6652ScrptExe [GetProductInfo]->
          2017-04-09 11:13:29E#6652ScrptExe  Failed to get the product information.  Setting ExtraFile to FALSE
          2017-04-09 11:15:34E#6652FilerError trace:
          2017-04-09 11:15:34E#6652Thread [Main thread]->
          2017-04-09 11:15:34E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section StartUpdateProcess]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section GetDetectionScripts]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
          2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
          2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughFile]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section ExecuteDetectionScript]->
          2017-04-09 11:15:34E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section RunUpdate]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section RunInstallScript]->
          2017-04-09 11:15:34E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
          2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProducts]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section UpdateProduct]->
          2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section V2Update]->
          2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupCurrentConfigV2]->
          2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupDATs]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATs]->
          2017-04-09 11:15:34E#6652ScrptExe [Call]->
          2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATsNoMove]->
          2017-04-09 11:15:34E#6652ScrptExe [CopyFilesByMask]->
          2017-04-09 11:15:34E#6652Filer [CopyFile,C:\Program Files (x86)\Common Files\McAfee\Engine\avvscan.dat,C:\Program Files (x86)\Common Files\McAfee\Engine\OldEngine\avvscan.dat]->
          2017-04-09 11:15:34E#6652Filer  error 23: Data error (cyclic redundancy check).