1 2 Previous Next 18 Replies Latest reply on May 2, 2017 5:50 PM by johnmoe

    agent lost communication

    a2wa2

      hello

      Dear friends

       

      I have a problem, after a while in some of my systems the agent communication with epo server lost and not get updates and DAT Version, it is difficult to install/uninstall mcafee manually because I should remote to that systems and it bother Users and it takes many time.

      how can I handle it?

        • 1. Re: agent lost communication
          catdaddy

          Troja  Could you kindly assist this individual please?

          • 2. Re: agent lost communication
            Troja

            Hello,

            just a question, is the last update field updated under the system properties in EPO?

            Cheers

            • 3. Re: agent lost communication
              a2wa2

              thanks my error log about this system have this problem is below:

               

              2017-04-09 11:12:50E#6652ScrptExeError trace:
              2017-04-09 11:12:50E#6652Thread [Main thread]->
              2017-04-09 11:12:50E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:12:50E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:50E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section DoesProductNeedUpdate]->
              2017-04-09 11:12:50E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersionsUsingRegistry]->
              2017-04-09 11:12:50E#6652ScrptExe [Call]->
              2017-04-09 11:12:50E#6652ScrptExe [Executing section SetInstalledVersions]->
              2017-04-09 11:12:50E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:12:50E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
              2017-04-09 11:12:59E#6652ScrptExeError trace:
              2017-04-09 11:12:59E#6652Thread [Main thread]->
              2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section IsProductUsingMacFramework]->
              2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingMacFramework to FALSE
              2017-04-09 11:12:59E#6652ScrptExeError trace:
              2017-04-09 11:12:59E#6652Thread [Main thread]->
              2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing32BitEngine]->
              2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName32 to FALSE
              2017-04-09 11:12:59E#6652ScrptExeError trace:
              2017-04-09 11:12:59E#6652Thread [Main thread]->
              2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section IsUsing64BitEngine]->
              2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting EngineFileName64 to FALSE
              2017-04-09 11:12:59E#6652ScrptExeError trace:
              2017-04-09 11:12:59E#6652Thread [Main thread]->
              2017-04-09 11:12:59E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [CallIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:12:59E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:12:59E#6652ScrptExe [LoopIf]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:12:59E#6652ScrptExe [Call]->
              2017-04-09 11:12:59E#6652ScrptExe [Executing section AreDATsOutOfDate]->
              2017-04-09 11:12:59E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:12:59E#6652ScrptExe  Failed to get the product information.  Setting usingEarlyRelDats to FALSE
              2017-04-09 11:13:29E#6652ScrptExeError trace:
              2017-04-09 11:13:29E#6652Thread [Main thread]->
              2017-04-09 11:13:29E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:13:29E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:13:29E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:13:29E#6652ScrptExe [LoopIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:13:29E#6652ScrptExe [Call]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section V2Update]->
              2017-04-09 11:13:29E#6652ScrptExe [CallIf]->
              2017-04-09 11:13:29E#6652ScrptExe [Executing section GetExtraFilesInDATPack]->
              2017-04-09 11:13:29E#6652ScrptExe [GetProductInfo]->
              2017-04-09 11:13:29E#6652ScrptExe  Failed to get the product information.  Setting ExtraFile to FALSE
              2017-04-09 11:15:34E#6652FilerError trace:
              2017-04-09 11:15:34E#6652Thread [Main thread]->
              2017-04-09 11:15:34E#6652SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section StartUpdateProcess]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section GetDetectionScripts]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section FindAndExecuteDetectionScripts]->
              2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProductIDList]->
              2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughFile]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section ExecuteDetectionScript]->
              2017-04-09 11:15:34E#6652ScrptExe [Line 614:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\V2datdet.mcs, ScriptMain]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section RunUpdate]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section RunInstallScript]->
              2017-04-09 11:15:34E#6652ScrptExe [Line 1321:  RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\VSCANDAT1000\DAT\0000\V2datinstall.mcs, ScriptMain]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section ScriptMain]->
              2017-04-09 11:15:34E#6652ScrptExe [LoopIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section EnumerateThroughProducts]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section UpdateProduct]->
              2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section V2Update]->
              2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupCurrentConfigV2]->
              2017-04-09 11:15:34E#6652ScrptExe [CallIf]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section BackupDATs]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATs]->
              2017-04-09 11:15:34E#6652ScrptExe [Call]->
              2017-04-09 11:15:34E#6652ScrptExe [Executing section CopyDATsNoMove]->
              2017-04-09 11:15:34E#6652ScrptExe [CopyFilesByMask]->
              2017-04-09 11:15:34E#6652Filer [CopyFile,C:\Program Files (x86)\Common Files\McAfee\Engine\avvscan.dat,C:\Program Files (x86)\Common Files\McAfee\Engine\OldEngine\avvscan.dat]->
              2017-04-09 11:15:34E#6652Filer  error 23: Data error (cyclic redundancy check).
              • 4. Re: agent lost communication
                a2wa2

                this log is from McScript_error log, which log is helpful for this problem?

                • 5. Re: agent lost communication
                  johnmoe

                  I believe Troja is asking you what the "Last Communication" date is in ePolicy Orchestrator for this particular system.

                  • 6. Re: agent lost communication
                    a2wa2

                    sorry I can not understand first, I manually install and uninstall the mcafee then install it from the epo console and it fixed, but I have over 100 systems have this problem and it is not rational to install antivirus manually for these systems and it takes many time because I should remote them and do this, I would like to find the reason, the last communication with this system is 4 or 3 days before 4/9/2017 I do not remember exact time.

                    • 7. Re: agent lost communication
                      a2wa2

                      I Fixed my problem with installing manually antivirus, but it is not the problem with one system it is related to over 100 systems, and it takes time to fix them, I sync my epo with active directory but it would not get updates because some of my systems change their ip or computer name or change their windows lost their communication with epo, it is very harmful that why mcafee not sync completely with active directory  changes. and I need to gets mcafee changed but it is not get and the number of old communication increased and harmful to fix them manually. so what should I do?

                      • 8. Re: agent lost communication
                        johnmoe

                        What does it say for your systems where the red circle is?

                         

                        • 9. Re: agent lost communication
                          a2wa2

                          thanks,

                          I know what u mean but I fixed my problem to uninstall and install this system manually and now the communication is update.

                          but before that I am sure it lost communication and this date that u also circle is about 4 days old from today.

                          and it is not rational to install them manually!!! because they are many systems that have this problem. if u want me any log from the other systems that have same problem ,please inform me which log is helpful and I send it to you.

                          best regards

                          1 2 Previous Next