9 Replies Latest reply on Apr 3, 2017 4:02 PM by bwhetsell

    Email submission to False Positive Test Rig blocked: 550 Denied by policy

    bwhetsell

      As recommended in McAfee Knowledge Base Technical Article KB85568 (https://kc.mcafee.com/corporate/index?page=content&id=KB85568), we submit our installer executable to datasubmission@mcafee.com for whitelisting whenever we release a new version. I’ve been able to do this with no trouble for months, most recently on Mar 26. Today, Mar 31, my email is being blocked by datasubmission@mcafee.com with this message: “550 Denied by policy”.

       

      What should I do to submit files to the False Positive Test Rig? Instead of email submissions, I’d be happy to upload files to the False Submission FTP site – but in order to do this, I need an account, and according to KB85568, I need to email datasubmission@mcafee.com in order to get an account.