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I will contact a Engineer from McAfee Labs on your behalf and hopefully he can add to the discussion. I will apprise you of any correspondence I receive back.
Also,could this be a Email Client issue? Since it was working in prior instances. I have sent an email regardless.
> could this be a Email Client issue?
Unlikely, but I can’t rule it out. We didn’t take any actions to change our email system between Mar 26 and today – which doesn't necessarily mean that our email system didn’t change, just that we did nothing to change it. As for an email client issue, I’ve been using Mail on OS X / macOS this entire time – nothing exotic. We’re using G Suite (Gmail for business) for email.
I see, Hopefully we will hear some back from my contact in short order.
Did you Zip and Password protect the files you sent?
The only reason I asked is in order for any detection/installer/etc to be suppressed/whitelisted on the *Consumer* side of the equation. One has to zip it and password protect the submission using the word infected . They also have a Link for software developers to submit their software also.
However you seem to have been able to submit prior to this sudden change. I will contact the Engineer once again. being the weekend may be the reason he has not responded yet.
All the best
> in order for any detection/installer/etc to be suppressed/whitelisted on the *Consumer* side of the equation. One has to zip it and password protect the submission using the word infected
I understand, but I’m not on the consumer side of the equation – I’m not a licensee of any McAfee product. (I’m pretty sure that the steps outlined in KB85567 don’t apply to me for this reason.)
> They also have a Link for software developers to submit their software also.
I wasn’t aware of this – can you send a link? If there’s an alternate way to submit files to the False Positive Test Rig, I’ll happily use it. The only online form for software developers (not customers) that I’m aware of is the McAfee Detection Dispute Submission Form, but this isn’t applicable at this time – I don’t need to dispute a detection, rather I need to submit an executable to the False Positive Test Rig.
To be honest, McAfee’s whitelisting framework strikes me as a bit makeshift and improvised. An online form (for whitelisting, not for detection disputes) like what Symantec offers would be more convenient than the current system.
As best as I can determine, my issue with emailing firstname.lastname@example.org is resolved. I just emailed email@example.com in connection with another software release, and I also sent a separate email to request an account for the False Submission FTP site mentioned in KB85568. So far, both emails appear to have gone through with no problem.
That is Great So can we now consider this to be Answered?