3 Replies Latest reply on Mar 29, 2017 9:54 AM by jef_uk

    McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)

    michael.

      Hi Guys,

      I would like to give you an information which I noticed when running the McAfee ePO Pre-Installation Auditor 2.0.0.310.

      I use an Windows Sever 2012 R2 with German country settings. When I start Pre-Installation Auditor and run the tests I get an APPCRASH message as seen in the picture.

      1.jpg

      Error Message

      Problemsignatur:
        Problemereignisname: APPCRASH
        Anwendungsname: ePIP.exe
        Anwendungsversion: 2.0.0.100
        Anwendungszeitstempel: 58b9582b
        Fehlermodulname: ePIPAPI.dll
        Fehlermodulversion: 2.0.0.100
        Fehlermodulzeitstempel: 58b957ad
        Ausnahmecode: c0000005
        Ausnahmeoffset: 00002730
        Betriebsystemversion: 6.3.9600.2.0.0.400.8
        Gebietsschema-ID: 1031
        Zusatzinformation 1: 5861
        Zusatzinformation 2: 5861822e1919d7c014bbb064c64908b2
        Zusatzinformation 3: 6ee2
        Zusatzinformation 4: 6ee2432e64e99bdcea5e4be767a3b1a2

      Lesen Sie unsere Datenschutzbestimmungen online:
        http://go.microsoft.com/fwlink/?linkid=280262

      Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
        C:\Windows\system32\de-DE\erofflps.txt

      When I set the country settings in English I can run the tests successfully.

      2.jpg

      Perhaps this information helps someone who has similar problems when running Pre-Installation Auditor.
      Setting the language settings in English may be helpful.

       

      Best regards

      Michael

        • 1. Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)
          a_maco

          Hello Michael

           

          I just found your post because I am encountering very similiar problems with the McAfee Pre-Install Auditor 2.0.0.310.

           

          Unfortunately, my ePIP.exe crashes after i click the "Next" Button i cannot even run the tests.

           

          I tried it on my production ePO (Windows Server 2008 R2, ePO 5.3.2) and on my test ePO (Windows Server 2012 R2, ePO 5.3.2) an i get very similiar results:

           

          Production ePO (Windows Server 2008 R2):

           

          Problem signature:

            Problem Event Name:    APPCRASH

            Application Name:    ePIP.exe

            Application Version:    2.0.0.100

            Application Timestamp:    58b9582b

            Fault Module Name:    ntdll.dll

            Fault Module Version:    6.1.7601.23572

            Fault Module Timestamp:    57fd02d3

            Exception Code:    c0000005

            Exception Offset:    0002e43e

            OS Version:    6.1.7601.2.1.0.272.7

            Locale ID:    1033

            Additional Information 1:    0a9e

            Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

            Additional Information 3:    0a9e

            Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

           

          Read our privacy statement online:

            http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

           

          If the online privacy statement is not available, please read our privacy statement offline:

            C:\Windows\system32\en-US\erofflps.txt

           

          and

           

          Problem signature:

            Problem Event Name:    APPCRASH

            Application Name:    ePIP.exe

            Application Version:    2.0.0.100

            Application Timestamp:    58b9582b

            Fault Module Name:    ntdll.dll

            Fault Module Version:    6.1.7601.23572

            Fault Module Timestamp:    57fd02d3

            Exception Code:    c0150010

            Exception Offset:    00084423

            OS Version:    6.1.7601.2.1.0.272.7

            Locale ID:    1033

            Additional Information 1:    aaa7

            Additional Information 2:    aaa7f8f045e49788e49502de7cf03192

            Additional Information 3:    46e8

            Additional Information 4:    46e807fbfaa22fc5241ba8749551cb45

           

          Read our privacy statement online:

            http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

           

          If the online privacy statement is not available, please read our privacy statement offline:

            C:\Windows\system32\en-US\erofflps.txt

           

           

          Test ePO (Windows Server 2012 R2):

           

          Problem signature:

            Problem Event Name:    APPCRASH

            Application Name:    ePIP.exe

            Application Version:    2.0.0.100

            Application Timestamp:    58b9582b

            Fault Module Name:    StackHash_bc8d

            Fault Module Version:    6.3.9600.18233

            Fault Module Timestamp:    56bb4e1d

            Exception Code:    c0000374

            Exception Offset:    PCH_E9_FROM_ntdll+0x0003C7EC

            OS Version:    6.3.9600.2.0.0.272.7

            Locale ID:    2055

            Additional Information 1:    bc8d

            Additional Information 2:    bc8d416705de85bac46cf03a4e052a24

            Additional Information 3:    065b

            Additional Information 4:    065b1b04f9bc5b57d05ce1d4563d001b

           

          Read our privacy statement online:

            http://go.microsoft.com/fwlink/?linkid=280262

           

          If the online privacy statement is not available, please read our privacy statement offline:

            C:\Windows\system32\en-US\erofflps.txt

           

           

           

           

          I tried to start the ePIP.exe with Right click -> as Administrator, I tried various compatibility modes, I tried turning off McAfee ENS, but nothing gets me further than the first "Next"-Button.

           

          Any hints on my problem?

           

          Best Regards

          Angelo

          • 2. Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)
            pgajdek

            just want to ed that RSA SQL check might not work properly on Windows 2008R2 setup because it tells that you need KB2919355 which is Server 2012 KB not 2008

            • 3. Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)
              jef_uk

              I found this thread as I have a problem also with ePO Pre-Install Auditor tool

               

              I don't seem to be able to add log files but the gist is that ntdll.dll is the faulting module.

              I've logged a case but have been asked to download an older version over FTP and my organisation blocks FTP. waiting for a http link