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What kind of Task have you set at the ePo Server?
Give some more details about the task.
The three tasks are in the pic above
DAT Updates at 12 Noon
PC Disk Scan at 1
Then I added an immediate task as a test (two days ago) which was the DAT updates. It doesn't matter what tasks I put in, even an agent wake up call won't wake up those 25% machines.
More worrying is when I click on the red area of the pie chart on the dashboard (non-compliance machines) I can see the engine and DAT version but no agent version numbers. On all these machines I am unable to view the agent logs. I have tried over 10 times to deploy agents, wake up calls and even manually installed the framepkg.exe from the clients local disk.
Next step is I am going to remote onto one of them to see if I can see the agents gui. If I can I'll post the results.
Thanks for helping me, much appreciated.
ok small update
I have remote controlled onto one of the problem machines. I opened the agent GUI monitor screen and tried looking at the log from the EPO server.
The message 'Remote access to log is disabled through policy' came up on the client.
Now, I orginally thought the tick wasn't in the agents policy but I have double checked and I definately have the tick on 'Enable remote access to log'
Now I'm stumped :mad:
How did you deployed the Agent?
Is it Version 4?
Also look at Firewall blocks in XP.
Agent needs 3 ports!
Look in the %Systemroot%\pfirewall.log
There's no firewall running on this machine, Agent is V4 downloaded from mcafee only a couple of weeks ago and then integrated into EPO.
I would assume that originally the agent was installed from the old EPO server and then re-installed at a later date when the new Virus server came online.
We do have a support team and its possible they could have installed the framepkg.exe from a cd (the .exe file came from the new EPO server)
This has been the case with all our machines and only....I say only wink 25% have a problem
Tasks are never delivered as packages.
Look at policy: VirusScan Enterprise 8.7.0 > User Interface Policies >
Have you turned the "Display managed tasks in the client console" on?
Yes already done that, like I said 75% of machines are working fine and showing tasks etc etc
I may have found something not quite right
Checking a working machine against this one has turned up a missing registry key, I have made a .reg file and imported it
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\Software\Network Associates\ePolicy Orchestrator\Application Plugins\CMNUPD__3000]
"Plugin Path"="C:\Program Files\Network Associates\Common Framework\FrmPlugin.dll"
"Product Name"="McAfee AutoUpdate"
No idea if I need to reboot or not but am doing one anyway
Are the PC/Clients 'Ghosted' and SYSPREP installed?
Sometimes this gives problems with the agent