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How does ePO MVISION reached out to agent in agent wake up call where the agent is behind firewall

I am curious, how does ePO cloud able to wake up agent where the agent is behind a firewall and using a private IP. In network communication, ePO is an external network and using public IP. In waking up and agent, ePO will be trying to reach the agent and tell them that they need to report back to ePO and grab whatever updated policy configured at the ePO, but the agent is inside the network where they are using a private IP.

But as i have tested, Im curious, how the ePO able to wake up an agent behind a firewall which separating the public and private network. I believe it has something to do with how dxl works.

Appreciate some highlight. This is very useful for my explanation to customer and management.

Thank you.

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