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Unable to log in to my True Key account

I have cleared my cache, uninstalled, restarted, reinstalled this app/extension for my Edge browser.  I have had no issue until today.  I have went to support for help but now they will be escalating it and will get back to me in a few days.  I need help with this now, is there anyone else that had this issue before and can give me a idea of what I could try that may rectify this?

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