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Missing Device in list of protected devices

On the McAfee website, I have gone through the process more than once to add my laptop.

I also have 2 iphones and a desktop which are listed. There is a McAfee icon on my computer, but it doesn't show up in the list of protected devices with a green check mark. It makes me think that there is an issue.

I even talked with a rep who shared my screen, rebooted in some way, told me to wait 72 hours, and it still isn't listed

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