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Unable to view agent logs, not connected to ePO

On any agent that is over version 5.6, anytime I go to Sing System Troubleshooting to try and view a log, after 30 or so seconds, I get the following message:
The selected system cannot use this feature as the system is not connected to ePO

This happens on agent version (in the middle of getting rid of that one) and  I have not tried every single system, but I have yet to come across a successful view.  I have tried waking up the agent, seeing the last communication change to now, and I'm able to ping the system.  I can view logs of agents on version the old fashioned way.

Is there a setting I'm missing somewhere?

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