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Unprotected device found that already has LifeSafe installed

I have installed LifeSafe on my laptop, however I keep getting a notice that We found one device not protected with McAfee Livesafe. the only devices on my network are computer,  printer and wireless router When I check my on the Home screen it shows my computer as being protected. Does anyone know why I keep getting a message that I have an unprotected device. I have contacted tech support and they uninstalled and reinstalled Mcafee Live Safe and used the McAfee Consumer Product Removal tool (MCPR).


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