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True Key - "That did not work"

I have True Key on my Windows 10 PC with two factor-authentication. Whenever I open the app on my PC and type in my e-mail then password, it will take me to the the "Swipe on secondary device" VERY briefly (half a second) and then give me the message "That did not work". I do not get any prompts on my phone to swipe and I can not log in to True Key on my PC. What is the problem?

I have already tried uninstalling and reinstalling as well as installing the extensions on different browsers with the same problem.

*EDIT* On my phone I can log in just fine using my fingerprint, I'm only having issues with my PC

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