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Incidents show classification hits with evidence, but no match count(hits)

Has anyone noticed this issue at all? A incident will be created for meeting a classification, save a evidence file, but will have no match count.

I've downloaded some of the evidence files (usually .txt or .tmp) and tested them using the hdlp diagnostics tool and it doesn't show any hits for classification. I'm guessing a support ticket will have to be created, but thought I'd try my luck here to see if this is a common issue.

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