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Who Me Too'd this topic

Data Enrichment

The documentation on this is the pitts.

I have a few fundamental questions:

1) at what point is data enriched? when a signature fires? when a query is run?

2) I used 'Source User' as the lookup field and the results of a query as the 'Enrichment'. The query runs and ostensibly all is ok. Only problem: none of my enrichment data shows up anywhere in the system. Does this feature even work? I followed the docs, if you can call them that. The documentation is very, very, very bad and is not appropriate for a product with this price tag.

Sorry for venting, but getting anything to work right with this product usually involves me gessing my way through the UI, which is often counterintuitive. Clicking on help is a waste of time. The help was written by somebody who doesn't understand the system. It's as if they were describing what they saw on the screen without knowing what any of it did.

So I think to myself: I'll use the API, then I'll be able to make things work.  What API. There is no API.  It's the UI or the highway.

Maybe the guy assigned to our account can help. Naw, I know the product better than he does.

Me frustrated? Heck yeah!

Who Me Too'd this topic

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