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scoutt
Level 11

upgrade from EPO 4.6.6 to 5.1 fails

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It installs for like 30min then starts rolling back. I see in this error in teh EPO510-Install-MSI.LOG

1: 2014/01/14 15:33:16 MerModCALog (RB): FAILURE: In LaunchAppAndWait while trying to run the following program:

"C:\PROGRA~2\McAfee\EPOLIC~1\jre\bin\java.exe"

Return code: 1

Error Message: Incorrect function.

which leads to this error from this file epoST.err:

BUILD FAILED

C:\PROGRA~2\McAfee\EPOLIC~1\server\extensions\installed\EPOCore\5.1.0.509\install.xml:208: The following error occurred while executing this line:

C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.1.0.509\install.xml:428: com.mcafee.orion.core.cmd.ErrorCodeCommandException: No such command: epo.command.postInstallSQLConfig

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:1213)

    at com.mcafee.orion.core.cmd.CommandInvoker.instantiateCommand(CommandInvoker.java:885)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:874)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:852)

    at com.mcafee.orion.core.ext.tasks.cmd.ExecuteCommandTask.execute(ExecuteCommandTask.java:91)

    at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)

    at sun.reflect.GeneratedMethodAccessor212.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)

    at org.apache.tools.ant.Task.perform(Task.java:348)

    at org.apache.tools.ant.Target.execute(Target.java:390)

    at org.apache.tools.ant.Target.performTasks(Target.java:411)

    at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399)

    at org.apache.tools.ant.helper.SingleCheckExecutor.executeTargets(SingleCheckExecutor.java:38)

    at org.apache.tools.ant.Project.executeTargets(Project.java:1251)

    at org.apache.tools.ant.taskdefs.Ant.execute(Ant.java:442)

    at org.apache.tools.ant.taskdefs.CallTarget.execute(CallTarget.java:105)

    at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)

    at sun.reflect.GeneratedMethodAccessor212.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)

    at org.apache.tools.ant.Task.perform(Task.java:348)

    at org.apache.tools.ant.Target.execute(Target.java:390)

    at org.apache.tools.ant.Target.performTasks(Target.java:411)

    at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399)

    at org.apache.tools.ant.Project.executeTarget(Project.java:1368)

    at com.mcafee.orion.core.ext.InstallScriptImpl.runTask(InstallScriptImpl.java:429)

    at com.mcafee.orion.core.ext.InstallScriptImpl.upgrade(InstallScriptImpl.java:313)

    at com.mcafee.orion.core.ext.ExtensionInstaller.upgradeImpl(ExtensionInstaller.java:1319)

    at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:1112)

    at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:1085)

    at com.mcafee.orion.core.ext.ExtensionInstaller.migrateToAtLeast(ExtensionInstaller.java:1044)

    at com.mcafee.orion.core.ext.ExtensionInstaller.migrateToAtLeast(ExtensionInstaller.java:1012)

    at com.mcafee.orion.core.ext.ExtensionInstaller.installOrUpgrade(ExtensionInstaller.java:732)

    at com.mcafee.orion.core.ext.ExtensionInstaller.installPackage(ExtensionInstaller.java:484)

    at com.mcafee.orion.core.ext.cmd.InstallExtensionCmd.invoke(InstallExtensionCmd.java:50)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1282)

    at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1016)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:985)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:222)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:611)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:34)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:314)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:215)

    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:61)

    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:61)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)

    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)

    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:744)

any ideas before I talk to Support?

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1 Solution

Accepted Solutions
scoutt
Level 11

Re: upgrade from EPO 4.6.6 to 5.1 fails

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support was able to work through the problem, turns out it couldn't start its own service, java errors

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6 Replies
SCtbe
Level 12

Re: upgrade from EPO 4.6.6 to 5.1 fails

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Many times error in MSI.LOG is outcome of previous commands. Clould you please post whole installtion log?

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scoutt
Level 11

Re: upgrade from EPO 4.6.6 to 5.1 fails

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support was able to work through the problem, turns out it couldn't start its own service, java errors

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meforum
Level 10

Re: upgrade from EPO 4.6.6 to 5.1 fails

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hi,

I had the same error. (and here's a nother post with I think same issue). And yes - I realized that its most likely a problem with the new service

So what would be very interesting: is there a solution / fix for that problem? What did support say?

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scoutt
Level 11

Re: upgrade from EPO 4.6.6 to 5.1 fails

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all he did different was run the java command that failed in a command prompt under syswow64 directory. But they started the install with debug=2 so it prompts when it has an error.

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pjw2012
Level 10

Re: upgrade from EPO 4.6.6 to 5.1 fails

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Any idea what that command was? I'm having the same issue and just can't get it to work.

Pete

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scoutt
Level 11

Re: upgrade from EPO 4.6.6 to 5.1 fails

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If you look in the logs, can't remember which one, but it will show you the command that was failing. Just running the same command with debug=2 will tell you the problem. It was debug=2 that was the fix, that way you can see what it is waiting on, needs user input. Or contact support

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