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unable to install virus scan

Hi

i am using epo 4.5 ,i am unable to install virusscan , i am able to install agent on the client pc and agent is communicating with the epo after that i am not

able to install virusscan. please guide me

i am getting the following below error


Scheduler  Scheduler: Invoking task [Install]...
Updater  Checking update packages from repository Distributed.
Updater  Initializing update...
Updater  Downloading catalog.z.
Updater  Verifying catalog.z.
Updater  Extracting catalog.z.
Updater  Loading update configuration from: catalog.xml
Updater  Can't get uninstall command from plug-in area.
Updater  Can't get uninstall command from plug-in area.
Updater  Checking for software conflicts.
Updater  Verifying VSE870Det.McS.
Updater  Verifying VSE870Det.McS.
Updater  Verifying MAS870det.mcs.
Updater  Downloading PkgCatalog.z.
Updater  Verifying PkgCatalog.z.
Updater  Extracting PkgCatalog.z.
Updater  Loading update configuration from: PkgCatalog.xml
Updater  Installing VSEMAS870000.
Updater  Verifying VSE87MAS.exe.
Updater  Error occurred while installing VSEMAS870000.
Updater  Update Finished

5 Replies
tonyb99
Level 13
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Message 2 of 6

Re: unable to install virus scan

The vsemas is the antispyware component that needs to be installed after vse 8.7 itself is installed..

does the machine alrady have vse 8.7 installed or is the deployment set to install the addin without the original point product vse 8.7?

Re: unable to install virus scan

I am able to install McAfee Agent after that i am not able to install virus scan and antispyware from the epo

this is the error i am getting

Scheduler  Scheduler: Invoking task [Install]...
Updater  Checking update packages from repository Distributed.
Updater  Initializing update...
Updater  Downloading catalog.z.
Updater  Verifying catalog.z.
Updater  Extracting catalog.z.
Updater  Loading update configuration from: catalog.xml
Updater  Can't get uninstall command from plug-in area.
Updater  Can't get uninstall command from plug-in area.
Updater  Checking for software conflicts.
Updater  Verifying VSE870Det.McS.
Updater  Verifying VSE870Det.McS.
Updater  Verifying MAS870det.mcs.
Updater  Downloading PkgCatalog.z.
Updater  Verifying PkgCatalog.z.
Updater  Extracting PkgCatalog.z.
Updater  Loading update configuration from: PkgCatalog.xml
Updater  Installing VSEMAS870000.
Updater  Verifying VSE87MAS.exe.
Updater  Error occurred while installing VSEMAS870000.
Updater  Update Finished

tonyb99
Level 13
Report Inappropriate Content
Message 4 of 6

Re: unable to install virus scan

Whate epo and partch level and what mcafee agent patch level/version are they running

What OS are the clients? ( win7 may have problems running some tasks without tweaks)

also can you check the deployment task and make sure its set to deploy both the vse and the antispyware

Re: unable to install virus scan

Sometimes i have meet this error when install mcafee software " An error has occurred while installing ... " but not yet know how to fix it

Re: unable to install virus scan

I am using EPO 4.5.0 Build:937 McAfee Agent 4.5.0.1499 VirusScan Enterprise 8.7.0.570 patch 3  AnitSpyware 8.7.1.129

and OS is Windows Xp SP2