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transfer system to new EPO and Agent failed to communicate with ePO Server

hi,

we have problem with our transferred system to new EPO, after we transfer clients to new EPO server, mcafee agent logs show "Agent failed to communicate with ePO Server" error (this error highlighted in Red).

our plan is to move clients from old EPO server to new EPO server. old EPO is 4.6.9, new EPO is 5.3.2, on clients we have HIPS, DE, VSE, FRP, agent 4.8

we follow this KB to transfer/move computers from one ePolicy Orchestrator server to another , please advise whats the problem and how to solve these error?

thanks,

Jackson

in server.log show error as below:

20161026150558    I    #05136    NAIMSERV    Found 6 tasks assigned to node 7IDLPC05A8QY

20161026150558    I    #05136    NAIMSERV    Sending props response for agent 7IDLPC05A8QY, agent has up-to-date policy

20161026150558    I    #05136    MOD_EPO     epo request processed, rc=202, session ID=443, session time=2808ms

20161026150603    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150603    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150603    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150603    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026150603    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=442, session time=42074ms

20161026150618    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026150639    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150639    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150639    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150700    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150700    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150700    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150700    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026150700    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=444, session time=42058ms

20161026150715    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026150736    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150736    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150736    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150757    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150757    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150757    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150757    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026150757    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=445, session time=42058ms

20161026150812    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026150833    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150833    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150833    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150855    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150855    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150855    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150855    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026150855    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=446, session time=42089ms

20161026150910    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026150931    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150931    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150931    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150952    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026150952    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026150952    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026150952    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026150952    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=447, session time=42089ms

20161026151007    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151028    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151028    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151028    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151049    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151049    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151049    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151049    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151049    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=448, session time=42073ms

20161026151104    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151125    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151125    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151125    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151146    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151146    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151146    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151146    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151146    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=449, session time=42073ms

20161026151201    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151222    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151222    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151222    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151243    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151243    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151243    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151243    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151243    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=450, session time=42073ms

20161026151259    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151320    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151320    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151320    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151341    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151341    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151341    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151341    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151341    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=451, session time=42089ms

20161026151356    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151417    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151417    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151417    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151438    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151438    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151438    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151438    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151438    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=452, session time=42058ms

20161026151453    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151503    I    #00644    EPODAL      Label cache cleaned; oldsize=1, newsize=0

20161026151514    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151514    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151514    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151535    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151535    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151535    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151535    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151535    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=453, session time=42073ms

20161026151550    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151611    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151611    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151611    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151632    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151632    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151632    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151632    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151632    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=454, session time=42073ms

20161026151647    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151708    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151708    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151708    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151729    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151729    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151729    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151729    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151729    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=455, session time=42043ms

20161026151745    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151806    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151806    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151806    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151827    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151827    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151827    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151827    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151827    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=456, session time=42058ms

20161026151842    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026151903    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151903    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151903    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151924    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026151924    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026151924    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026151924    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026151924    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=457, session time=42105ms

20161026151939    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026152000    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026152000    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026152000    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026152021    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026152021    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026152021    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026152021    E    #05016    NAIMSERV    AgentServerCommHandler.cpp(691): Failed to process agent request

20161026152021    I    #05016    MOD_EPO     epo request processed, rc=503, session ID=458, session time=42058ms

20161026152036    I    #05016    NAIMSERV    Received [MsgUpload] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026152057    E    #05016    MCUPLOAD    SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161026152057    E    #05016    NAIMSERV    server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161026152057    E    #05016    NAIMSERV    server.cpp(959): Error sending data channel message to application server

20161026152059    I    #05136    NAIMSERV    Received [PropsVersion] from 7IDLPC05A8QY:{D5B777D8-2EAB-40A0-8E44-E169780AC2C1}

20161026152059    I    #05136    NAIMSERV    Using attached Props.xml props from node 7IDLPC05A8QY

20161026152059    I    #05136    NAIMSERV    Processing agent props for 7IDLPC05A8QY(D5B777D8-2EAB-40A0-8E44-E169780AC2C1)

0 Kudos
5 Replies
bhautik
Level 10

Re: transfer system to new EPO and Agent failed to communicate with ePO Server

Can you confirm McAfee Agent version on both ePO server?

0 Kudos

Re: transfer system to new EPO and Agent failed to communicate with ePO Server

​ sorry for late reply, both mcafee agent version is 4.8.

after move to EPO 532, we upgrade mcafee agent to 5.0.4, the error still occur, and now have another error message ""Failed to upload package to ePO Server",

please advise, thanks

0 Kudos
McAfee Employee

Re: transfer system to new EPO and Agent failed to communicate with ePO Server

Hello,

          Here are a few questions that might allow me to help you, we will give it a try.

1. Do any systems transfer from Source ePO > Destination ePO?

2. Did you register Source ePO keys with Destination ePO server and visa versa.

3. Did you manually register the sitelist of the Source ePO server with the Destination and visa versa?

Another option is to look at the article and see if anything in the writeup would assist you further.

Jay

0 Kudos

Re: transfer system to new EPO and Agent failed to communicate with ePO Server

hi Jay,

thank you for your reply.

1. Do any systems transfer from Source ePO > Destination ePO?

    we succesfully transfer clients from Source to Destination EPO

2. Did you register Source ePO keys with Destination ePO server and visa versa.

    yes, we have register both EPO key server, 2048 and 1024 key

3. Did you manually register the sitelist of the Source ePO server with the Destination and visa versa?

     No, we choose Automatic sitelist import

after we do system transfer and update mcafee agent to 5.0.4 version, for now "Agent failed to communicate with ePO Server" error is solved

but another error shown up "Failed to upload package to ePO Server",

agent error.PNG

server.log as below

20161110200629 I #01148 MOD_EPO  epo request processed, rc=0, session ID=13593, session time=1966ms

20161110200630 I #01148 NAIMSERV Received [Event] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200630 I #01148 MOD_EPO  epo request processed, rc=202, session ID=13595, session time=281ms

20161110200631 I #01148 NAIMSERV Received [PropsVersion] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200631 I #01148 NAIMSERV Using attached Props.xml props from node 7IDLPC0G0YLA

20161110200631 I #01148 NAIMSERV Processing agent props for 7IDLPC0G0YLA(4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD)

20161110200631 I #01148 NAIMSERV Sending props response for agent 7IDLPC0G0YLA, agent has up-to-date policy

20161110200631 I #01148 MOD_EPO  epo request processed, rc=202, session ID=13596, session time=109ms

20161110200631 I #01148 NAIMSERV Received [PolicyManifestRequest] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200631 I #01148 NAIMSERV Signing agent response package with key fc7+s5vFNf9ibIFSzfwWTurbWHLQwxm62/W5pvBWnWA=

20161110200631 I #01148 MOD_EPO  epo request processed, rc=0, session ID=13597, session time=78ms

20161110200632 I #01148 NAIMSERV Received [Event] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200632 I #01148 MOD_EPO  epo request processed, rc=202, session ID=13598, session time=437ms

20161110200636 I #06360 NAIMSERV Received [MsgUpload] from 7IDLR8W9MFC:{2E99E6A8-0FBD-498E-A9D1-BCE8730BFA1C}

20161110200642 I #01148 NAIMSERV Received [PolicyManifestRequest] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200642 I #01148 NAIMSERV Signing agent response package with key fc7+s5vFNf9ibIFSzfwWTurbWHLQwxm62/W5pvBWnWA=

20161110200642 I #01148 MOD_EPO  epo request processed, rc=0, session ID=13600, session time=78ms

20161110200646 E #05872 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200646 E #05872 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200646 E #05872 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200646 E #05872 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200646 I #05872 MOD_EPO  epo request processed, rc=503, session ID=13592, session time=21060ms

20161110200649 E #04968 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200649 E #04968 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200649 E #04968 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200649 E #04968 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200649 I #04968 MOD_EPO  epo request processed, rc=503, session ID=13594, session time=21061ms

20161110200653 I #04968 NAIMSERV Received [MsgUpload] from 7IDLR8W9MFM:{F2405C79-DDDD-4848-AC09-6DE6DBCFFE07}

20161110200657 E #06360 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200657 E #06360 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200657 E #06360 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200657 E #06360 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200657 I #06360 MOD_EPO  epo request processed, rc=503, session ID=13599, session time=21060ms

20161110200714 E #04968 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200714 E #04968 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200714 E #04968 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200714 E #04968 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200714 I #04968 MOD_EPO  epo request processed, rc=503, session ID=13601, session time=21091ms

20161110200718 I #04968 NAIMSERV Received [MsgUpload] from 7IDLR8W9MFC:{2E99E6A8-0FBD-498E-A9D1-BCE8730BFA1C}

20161110200722 I #01148 NAIMSERV Received [PropsVersion] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200722 I #01148 NAIMSERV Using attached Props.xml props from node 7IDLPC0G0YLA

20161110200722 I #01148 NAIMSERV Processing agent props for 7IDLPC0G0YLA(4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD)

20161110200722 I #01148 NAIMSERV Sending props response for agent 7IDLPC0G0YLA, agent has up-to-date policy

20161110200722 I #01148 MOD_EPO  epo request processed, rc=202, session ID=13603, session time=140ms

20161110200723 I #01148 NAIMSERV Received [PolicyManifestRequest] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200723 I #01148 NAIMSERV Signing agent response package with key fc7+s5vFNf9ibIFSzfwWTurbWHLQwxm62/W5pvBWnWA=

20161110200723 I #01148 MOD_EPO  epo request processed, rc=0, session ID=13604, session time=110ms

20161110200724 I #01148 NAIMSERV Received [Event] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200724 I #01148 MOD_EPO  epo request processed, rc=202, session ID=13605, session time=515ms

20161110200726 I #06360 NAIMSERV Received [MsgUpload] from 7IDLPBLE0TN:{3187FA04-4BA3-48AA-9D32-7EABB254668A}

20161110200739 E #04968 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200739 E #04968 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200739 E #04968 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200739 E #04968 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200739 I #04968 MOD_EPO  epo request processed, rc=503, session ID=13602, session time=21044ms

20161110200739 I #01148 NAIMSERV Received [MsgUpload] from 7IDLPC0G0YLA:{4523BEF1-D9F0-419C-A7CA-F4E7438CD2DD}

20161110200747 E #06360 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200747 E #06360 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200747 E #06360 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200747 E #06360 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200747 I #06360 MOD_EPO  epo request processed, rc=503, session ID=13606, session time=21045ms

20161110200800 E #01148 MCUPLOAD SecureHttp.cpp(987): Failed to send HTTP request.  Error=12002 (12002)

20161110200800 E #01148 NAIMSERV server.cpp(577): Failed to send request, err=0x80004005, HTTP status code=0

20161110200800 E #01148 NAIMSERV server.cpp(959): Error sending data channel message to application server

20161110200800 E #01148 NAIMSERV AgentServerCommHandler.cpp(691): Failed to process agent request

20161110200800 I #01148 MOD_EPO  epo request processed, rc=503, session ID=13607, session time=21060ms

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tao
Level 13

Re: transfer system to new EPO and Agent failed to communicate with ePO Server

When I have encountered error 0x80004005 it usually points back to either an access, share or rights issue.

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