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tie reputations

Hi, Mcafee block process that I have defined as a known trusted and still the process is being blocked. Thanks Itamar
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McAfee Employee
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Re: tie reputations

Hello RoeybIT,

Thank you for contacting McAfee and posting here, I would suggest you to please refer following KBA and confirm if this solves the reported issue.

How to reset the local file reputation in Adaptive Threat Protection using a JCM reputation cache reset

https://kc.mcafee.com/corporate/index?page=content&id=KB90699&actp=null&viewlocale=en_US&showDraft=f...

Environment

McAfee Endpoint Security (ENS) Adaptive Threat Protection (ATP) 10.x

Summary

This article describes how to clear the local reputation cache data for testing and troubleshooting purposes.

To clear the local reputation cache, make an arbitrary change to the following "Rule Assignment" settings in the client user interface or the policy. After you clear the cache, revert to the original "Rule Assignment" settings.

  • Balanced
  • Productivity
  • Security

When the cache is cleared, the following message is logged in the ATP activity and debug logs:
 

Clear cache setting is enabled. Clearing JCM cache.

 

 

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