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server task remain waiting status

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many server tasks remains in waiting status until a restart
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McAfee Employee Hawkmoon
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Re: server task remain waiting status

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Hi User25693301,

If, as your description indicates, you have 'stuck' tasks, the following might be helpful to you :

Server task configured to execute the 'Run Client Task Now' task, might run indefinitely, or get stuck 'In Progress'
Technical Articles ID: KB85013

An Agent Wakeup call or Agent Push server task does not expire if the client computer cannot be reached
Technical Articles ID: KB84114

ePolicy Orchestrator 5.1 or 5.3 server tasks do not expire after reaching abort time
Technical Articles ID: KB83384

Likewise if the dB is running of resources Memory, HDD space) ePO performance will drop and take longer to run this or that task as a result, you might want to check the SQL server to be sure.

Depending on the version of ePO you have this article might be helpful to you as well:

How to troubleshoot the ePolicy Orchestrator 5.3 data channel
Technical Articles ID: KB87143

A passing thought, are you running ePO in debug mode?
If so, I'd ask you review this article for information about this and the impact it can have:

Performance issues on ePolicy Orchestrator 5.x when debug logging is turned on in log-config.xml
Technical Articles ID: KB86593

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

1 Reply
Highlighted
McAfee Employee Hawkmoon
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: server task remain waiting status

Jump to solution

Hi User25693301,

If, as your description indicates, you have 'stuck' tasks, the following might be helpful to you :

Server task configured to execute the 'Run Client Task Now' task, might run indefinitely, or get stuck 'In Progress'
Technical Articles ID: KB85013

An Agent Wakeup call or Agent Push server task does not expire if the client computer cannot be reached
Technical Articles ID: KB84114

ePolicy Orchestrator 5.1 or 5.3 server tasks do not expire after reaching abort time
Technical Articles ID: KB83384

Likewise if the dB is running of resources Memory, HDD space) ePO performance will drop and take longer to run this or that task as a result, you might want to check the SQL server to be sure.

Depending on the version of ePO you have this article might be helpful to you as well:

How to troubleshoot the ePolicy Orchestrator 5.3 data channel
Technical Articles ID: KB87143

A passing thought, are you running ePO in debug mode?
If so, I'd ask you review this article for information about this and the impact it can have:

Performance issues on ePolicy Orchestrator 5.x when debug logging is turned on in log-config.xml
Technical Articles ID: KB86593

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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