Showing results for 
Search instead for 
Did you mean: 

"unexpected error occured" when attempting to update ePO license

We renewed our grant and thus have a new license.  I noticed I only had evaluation software in Software Manager which clueind me into the need to update the license.  But when I add the new license I get "unexpected error occured."  The license is correct because it is working on other ePO servers.  Any ideas?

1 Reply
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: "unexpected error occured" when attempting to update ePO license

I would first suggest restarting epo services, just to see if there are any issues.  If that doesn't resolve, then please open a ticket with McAfee.  We would need to enable some additional logging to see what is causing the unexpected error.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community