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freshenup
Level 7

"failed to upload package to ePO Server"

Hi,

Suddenly all clients are displaying this in the monitor window:

2017-06-29 12_08_10-camcsrv13 - Remote Desktop Connection.png

also i cannot run any client tasks and they all fail.

what should i check to get this sorted?

ePO 5.9, Agent 5.0.5.658

thanks for any help

ryan

10 Replies
tkinkead
Level 12

Re: "failed to upload package to ePO Server"

Is your Event Parser service running on the ePO server?  If it is, perhaps try restarting ePO services on the ePO server.

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piercedtiger
Level 7

Re: "failed to upload package to ePO Server"

I saw the same thing. It went away when I re-installed the agent with /install=agent /forceinstall switches. I hope we don't have to do that across our 140k+ devices.

Our event parser service is running, and we've rebooted ePO twice this week.

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AllanMellor
Level 7

Re: "failed to upload package to ePO Server"

Yup i'm seeing this as well.

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tao
Level 13

Re: "failed to upload package to ePO Server"

Couple of Suggestions:

1) Check DB for size/server space or restart SQL services

2) Check sitelist.xml for correct IP/DNS name

3) Check Agent GUID Sequence Error Count

4) Check for Duplicate GUIDs

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AllanMellor
Level 7

Re: "failed to upload package to ePO Server"

Tao,

I have done all that.

So im getting those error messages with my agents.

I'm also seeing lots and lots and lots of these in my event log:

A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030D. The internal error state is 10003.

If I deploy an agent, the task screen shows and the little progress bar is greyed out. Says it fails, when sometimes it does install.

EPO Version 5.9

Windows 2012 R2

THANKS

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sov8
Level 7

Re: "failed to upload package to ePO Server"

Has there been any resolution to this? It started for me last week when I upgraded ePO from 5.02 to 5.33. I did all the pre-install audit fixes but now packages of unknown origin are failing to upload, and my Running Client Task Status never goes green.

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McAfee Employee

Re: "failed to upload package to ePO Server"

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sov8
Level 7

Re: "failed to upload package to ePO Server"

Thank you Moe, performing the cipher reorder seems to have done the trick. I had to do that for my SQL server prior top upgrading to 5.33, but missed it for my ePO server. No more failed package alerts and the tasks in the Runtime Client Task Status goes to green and completes.

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sov8
Level 7

Re: "failed to upload package to ePO Server"

Than you cdinet, what resolved the problem was to reorder the cipher suites on my ePO server.

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