cancel
Showing results for 
Search instead for 
Did you mean: 

query and reports disappear for endpoint threat prevention product

Jump to solution
a time ago I made a query to monitoring if all company system are update or not. Now that query is not running because the endpoint threat prevention product is not present in the list of the product. I've deleted on software manager some old products , is there a connection ? thanks
1 Solution

Accepted Solutions
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 3 of 6

Re: query and reports disappear for endpoint threat prevention product

Jump to solution
Did the ENS extensions get removed? If not, if you go to software, extensions, do the ens extensions show as running?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

5 Replies

Re: query and reports disappear for endpoint threat prevention product

Jump to solution

add news. Now on the Systems Tab also disappear the endpoint version...

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 3 of 6

Re: query and reports disappear for endpoint threat prevention product

Jump to solution
Did the ENS extensions get removed? If not, if you go to software, extensions, do the ens extensions show as running?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: query and reports disappear for endpoint threat prevention product

Jump to solution
Yes it's has been removed. I've both (platform and Threat prevention) available on software manager

Re: query and reports disappear for endpoint threat prevention product

Jump to solution
I've re-installed the extension and now I can see the product version on system tab. Also I'm able to re-create the query. Thanks for your support, it fix my Issue.
Highlighted
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: query and reports disappear for endpoint threat prevention product

Jump to solution
Glad it is fixed!

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community