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new agent handler doesnt come online

I've brought up a new Agent Handler. The Agent Handler contacts the ePO and Database without issue, and shows up in the system fine and services on the Agent Handler start without issue. But no systems connect the the Agent Handler and the logs looks like the system is stuck. Please review my logs and let me know what I should do . thanks
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McAfee Employee cdinet
McAfee Employee
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Message 2 of 3

Re: new agent handler doesnt come online

Is this in a dmz or isolated network?  Make sure you have all the ports open per kb66797.  I would not recommend posting your logs here, as they would contain some internal info that should not be made public.  I will send you my contact info - email me the server log from the db\logs folder where the ah is installed.

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Reliable Contributor tao
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Re: new agent handler doesnt come online

Along with the ports make sure that you configure ePO for the AH .... Old post but still a good ref. point on where to go within ePO https://community.mcafee.com/t5/ePolicy-Orchestrator/How-to-setup-a-McAfee-ePO-Agent-Handler-in-DMZ/...

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