cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

new agent handler doesnt come online

I've brought up a new Agent Handler. The Agent Handler contacts the ePO and Database without issue, and shows up in the system fine and services on the Agent Handler start without issue. But no systems connect the the Agent Handler and the logs looks like the system is stuck. Please review my logs and let me know what I should do . thanks
2 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: new agent handler doesnt come online

Is this in a dmz or isolated network?  Make sure you have all the ports open per kb66797.  I would not recommend posting your logs here, as they would contain some internal info that should not be made public.  I will send you my contact info - email me the server log from the db\logs folder where the ah is installed.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 3

Re: new agent handler doesnt come online

Along with the ports make sure that you configure ePO for the AH .... Old post but still a good ref. point on where to go within ePO https://community.mcafee.com/t5/ePolicy-Orchestrator/How-to-setup-a-McAfee-ePO-Agent-Handler-in-DMZ/...

If this information was helpful or has answered your question, please select Accept as Solution. This will assist other memebers
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community