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mcdave
Level 10
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Message 1 of 3

missing client information in ePO directory

Hi,

We've got several client (+30) that report incomplete information in the epo directory.
They are all missing a virus scanner under the properties Tab while they all have VSE8.5i installed + up to date dat files.
I tried reinstalling the frameworkagent but the virusscanner still not appears in epo.

The frameworkservice seems to work perfectly (checked ASCI timestamps)
Also no errors found in the Mcafee Agent activity logs (http://client:xxxx)

Any Ideas?

thx
Dave
2 Replies

RE: missing client information in ePO directory

some errors in the Agent debug log?
Have u tried to deinstall the agent with the frminst /forceuninstall command?
frminst.exe is located under programmes mcafee common framework.

you can also try to delete the Agent GUID
-> HKEY_LOCAL_MACHINE\SOFTWARE\Network ASSOCIATES\ePoliciy Orchestrator\Agent
mcdave
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Message 3 of 3

RE: missing client information in ePO directory

Tried it without success.