Showing results for 
Search instead for 
Did you mean: 

mctray not show up


We have install McAfee Agent 4.5 patch 3, VSE 8.7i patch 3, DLP Agent 9.0 patch 1 on our company, Almost all client use Windows XP SP3, Some use Windows Vista SP2. All windows xp Client McAfee Agent 4.5 is show icon on the system tray. Some of Vista have problem to show McAfee Agent icon. The odd thing is when user use have local admin account access PC didn't show icon, if use other no local admin account access PC do show icon. All client have DCon it, so where should I check with it?

2 Replies
McAfee Employee jstanley
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: mctray not show up

Is this only occuring over RDP? If you access the client machine locally is the icon displayed properly?

By design we do not display the tray icon immediatly on RDP sessions; however, if you open the agent status monitor on the RDP session it should pop up.

Re: mctray not show up

That's for local access, it's Windows vista under Domain. It's didn't use RDP.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community