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maitre
Level 7
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Message 1 of 15

logon and Password ePO 4.5

hello all

i am a new at this forum. i am a big problem

my logon and password does not work.

please help me to reset il ou reinitilizing it

thanks

14 Replies

Re: logon and Password ePO 4.5

hem
Level 15
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Message 3 of 15

Re: logon and Password ePO 4.5

Please try logging in to the ePO server and if it fails then share the Orion log (\Program files\McAfee\ePO\server\logs).

maitre
Level 7
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Message 4 of 15

Re: logon and Password ePO 4.5

hello hem

still now i can not logging in ePO Console

how ca i Share the orion log beacuse this file are 600 pages?

hem
Level 15
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Message 5 of 15

Re: logon and Password ePO 4.5

Without Orion log, it's difficult for us to  comment on  the cause/resolution of the issue. If can't share it here then will suggest to open a case with support. There also we need this log.

This file should text file and should not be bigger in size.

on 3/10/12 10:04:33 PM IST
maitre
Level 7
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Message 6 of 15

Re: logon and Password ePO 4.5

hello hem

I wanr to send you the orion but , i dont know how can i do it. please show me how to do.

thanks

ulyses31
Level 16
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Message 7 of 15

Re: logon and Password ePO 4.5

You can usually find the orion.log under c:\Program Files\McAfee\ePolicy Orchestrator\Server\Logs. Just put it in a zip file and attach it to your reply (just click on Use advanced editor and you'll be able to attach a file)

maitre
Level 7
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Message 8 of 15

Re: logon and Password ePO 4.5

Hello all

here is the orion file in pj

thanks

ulyses31
Level 16
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Message 9 of 15

Re: logon and Password ePO 4.5

Now I think your problem is being caused by this:

Caused by: java.sql.SQLException: Could not allocate space for object 'dbo.OrionSchedulerTaskLog'.'IX_OrionSchedulerTaskLog_ParentId' in database 'ePO4_S2010DSI002' because the 'PRIMARY' filegroup is full

So you don't have free enough space under your C drive or your databse might be full. If you're using SQL Express 2005 as default in ePO install then your databse max size will be 4GB. You can check this having a look at c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data and looking at the ePO4_S2010DSI002.mdf and ePO4_S2010DSI002.ldf  file size.

maitre
Level 7
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Message 10 of 15

Re: logon and Password ePO 4.5

you ae right

the size of my ePO4_S2010dsi002.mfd is 3.9 Go ( 4 294 115 328 octed) and ePO4_S2010dsi002.ldf is 31.6Mo (33 226 752 octed).

I make what now?