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got problem with my ePO. need Mcafee support to help but i need to log a report. please guide me to log the report. thanks

anybody please help me.

4 Replies

Re: got problem with my ePO. need Mcafee support to help but i need to log a report. please guide me to log the report. thanks

,

                         Moved to ePolicy Orchestrator (ePO) > Discussions for better assistance. By Moderator

Cliff
McAfee Volunteer

Re: got problem with my ePO. need Mcafee support to help but i need to log a report. please guide me to log the report. thanks

thanks

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Re: got problem with my ePO. need Mcafee support to help but i need to log a report. please guide me to log the report. thanks

You are quite welcome

Cliff
McAfee Volunteer

Re: got problem with my ePO. need Mcafee support to help but i need to log a report. please guide me to log the report. thanks

Hi,

I'm assuming they want a MER? See KB59385, section "How to use the WebMER tool" for instructions. Basically you download the WebMER tool from herem, run it as Administrator and send the generated Log to McAfee.

Regards,

Frank