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motheo
Level 7
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Message 1 of 14

fatal error [0xEE020006] getting disk info

Hi guys,

Please assist. i'm getting fatal error (0xEE020006) getting disk info. i don't know what to do.

13 Replies
Reliable Contributor exbrit
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Message 2 of 14

Re: fatal error [0xEE020006] getting disk info

I moved this provisionally to ePO for better support (as per your profile)

---

Peter

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Reliable Contributor ansarias
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Message 3 of 14

Re: fatal error [0xEE020006] getting disk info

Hello,

Could you please provide more details on this error with screen shots?

motheo
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Message 4 of 14

Re: fatal error [0xEE020006] getting disk info

Hi Ansarias,

this i a new dell latitude E5450 laptop that i'm trying to encrypt the McAfee Drive Encryption Go  Version number: 7.1.1.454. Could it be the BIOS version on the machine? I did the same thing on an HP laptop and the encryption went through successful.

Re: fatal error [0xEE020006] getting disk info

Did you run a GO Compatibility test?  Dell and other vendors often have utilities and disk tools that are incompatible with MDE.  The error code you gave is consistent with this type of error.

I always encourage customers to use GO in a Pre- and Post-Activation state.  In addition to helping determine if systems are capable of running MDE it can also be a useful troubleshooting tool for basic communications with Agents.  It also provides a means of reporting if a system is experiencing a drive failure - even on unencrypted devices...

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nex
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Message 6 of 14

Re: fatal error [0xEE020006] getting disk info

Hi Motheo,

please see this KB article. Your model E5450 has currently compatibility issue with DE 7.x. when UEFI legacy mode is used.

McAfee KnowledgeBase - Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitu...

Nex

Re: fatal error [0xEE020006] getting disk info

This error sounds Endpoint Encryption. Can you please clarify which product are you using?

Thanks

Jose

motheo
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Message 8 of 14

Re: fatal error [0xEE020006] getting disk info

hi Jose,

i'm using McAfee Drive Encryption Go  Version number: 7.1.1.454

Reliable Contributor ansarias
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Message 9 of 14

Re: fatal error [0xEE020006] getting disk info

Hello,

Please refer below McAfee article for more information:

https://kc.mcafee.com/corporate/index?page=content&id=KB78211

Re: fatal error [0xEE020006] getting disk info

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