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mcdave
Level 10

epoconsole & apache issues after a reboot

after a reboot I get following initialization errors at the epoconsole logon screen

DbWatcher.extension.name - Dependency EPOCore had initialization error                               
                                        DataChannel - Dependency EPOCore had initialization error                               
                                        AvertAlerts - Dependency EPOCore had initialization error                               
                                        GSD7REPORTS - Dependency EPOCore had initialization error                               
                                        VSEMAS850000 - Dependency VIRUSCAN8600 had initialization error                               
                                        issue - Plugin issue is missing dependency:rs                               
                                        EEADMIN - Plugin EEADMIN is missing dependency:rs                               
                                        VIRUSCANREPORTS - Plugin VIRUSCANREPORTS is missing dependency:CommonEvents                               
                                        GSE7REPORTS - Dependency GROUPSHD7000 had initialization error                               
                                        rsd - Plugin rsd is missing dependency:Notifications                               
                                        VSCANMAC8610 - Dependency ComputerMgmt had initialization error                               
                                        VIREXREPORTS - Dependency EPOCore had initialization error                               
                                        SITEADV_1500 - Dependency EPOCore had initialization error                               
                                        epoMigration - Dependency AgentMgmt had initialization error                               
                                        Countermeasures - Dependency ComputerMgmt had initialization error                               
                                        EPOCore - Plugin EPOCore is missing dependency:ldap                               
                                        VIRUSCAN8800 - Dependency ComputerMgmt had initialization error                               
                                        EEPC - Dependency EEADMIN had initialization error                               

etc...

  • I can log on but most of my functions are missing like the epo tree browser.
  • None of the queries are working.
  • Dashboards are failing as well "This monitor cannot be displayed due to an unrecoverable error"
  • There are apache errors in the eventviewer.

Event Type:    Error

Event Source:    Apache Service

Event Category:    None

Event ID:    3299

Date:        1/24/2013

Time:        4:52:35 PM

User:        N/A

Computer:    EPO01

Description:

The Apache service named  reported the following error:

>>> [Thu Jan 24 16:52:35 2013] [notice] Disabled use of AcceptEx() WinSock2 API     .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I checked with the config "https://epo01:8095/core/config-auth" (I can successfully conn

What could be wrong or what can I do to fix our currently unmanagable epo environment

We're using epo 4.5 Patch 6

regards

Dave

0 Kudos
7 Replies
McAfee Employee

Re: epoconsole & apache issues after a reboot

Can you restart the ePO services, and then once the login screen is available, attach the orion.log here?

Thanks -

Joe

0 Kudos
mcdave
Level 10

Re: epoconsole & apache issues after a reboot

Restarting the services nor rebooting the servers helps

Here is the last part of the orion log

2013-01-25 09:11:13,811 ERROR [http-8095-Processor20] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:192)

    at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(DashboardAction.java:247)

    at sun.reflect.GeneratedMethodAccessor223.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:60)

    at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:247)

    at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:132)

    at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:108)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:54)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:242)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:210)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:178)

    ... 31 more

Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(QuickFindDashboardElementFactory.java:80)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:238)

    ... 33 more

2013-01-25 09:16:13,878 ERROR [http-8095-Processor19] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:192)

    at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(DashboardAction.java:247)

    at sun.reflect.GeneratedMethodAccessor223.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:60)

    at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:247)

    at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:132)

    at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:108)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:54)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:242)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:210)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:178)

    ... 31 more

Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(QuickFindDashboardElementFactory.java:80)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:238)

    ... 33 more

2013-01-25 09:19:32,333 INFO  [Thread-1] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8095

2013-01-25 09:19:32,333 INFO  [Thread-1] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8096

2013-01-25 09:19:33,333 INFO  [Thread-1] core.StandardService  - Stopping service Catalina

2013-01-25 09:19:34,958 INFO  [Thread-1] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8095

2013-01-25 09:19:34,974 INFO  [Thread-1] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8096

2013-01-25 09:19:41,849 INFO  [Thread-1] core.StandardService  - Starting service Catalina

2013-01-25 09:19:41,865 INFO  [Thread-1] core.StandardEngine  - Starting Servlet Engine: Apache Tomcat/5.5.30

2013-01-25 09:19:41,865 INFO  [Thread-1] core.StandardHost  - XML validation disabled

2013-01-25 09:19:48,724 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8095

2013-01-25 09:19:48,912 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8096

2013-01-25 09:19:48,959 INFO  [Thread-1] storeconfig.StoreLoader  - Find registry server-registry.xml at classpath resource

2013-01-25 09:19:49,443 WARN  [Thread-1] email.EmailServiceConfig  - username was null. assuming no username or password

2013-01-25 09:19:52,990 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EPOCore failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin EPOCore is missing dependency:ldap

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin DataChannel failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin ComputerMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin ComputerMgmt is missing dependency:ldap

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin PolicyMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AgentMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin AgentMgmt is missing dependency:RepositoryMgmt

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AvertAlerts failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin Countermeasures failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin DbWatcher.extension.name failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EEADMIN failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin EEADMIN is missing dependency:rs

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EEPC failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EEADMIN had initialization error

2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin entercept failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin epoMigration failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency AgentMgmt had initialization error

2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GROUPSHD7000 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSD7REPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,099 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSE6REPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,099 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSE7REPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency GROUPSHD7000 had initialization error

2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin hip8 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin hip8 is missing dependency:Notifications

2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin HostIpsAdv failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency hip8 had initialization error

2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin HostIPSLicense failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency hip8 had initialization error

2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin aramid failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin aramid is missing dependency:CommonEvents

2013-01-25 09:19:53,505 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin issue failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin issue is missing dependency:rs

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SIARevocation failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin SIARevocation is missing dependency:RepositoryMgmt

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin rsd failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin rsd is missing dependency:Notifications

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADVMETA failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADV_1500 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SMDWIN__7000 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIREXREPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8600 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8700 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8800 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCANREPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Plugin VIRUSCANREPORTS is missing dependency:CommonEvents

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSCANMAC8610 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSCANMAC9100 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2013-01-25 09:19:53,537 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSEMAS850000 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency VIRUSCAN8600 had initialization error

2013-01-25 09:19:53,537 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSEMAS870000 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency VIRUSCAN8700 had initialization error

2013-01-25 09:19:54,302 INFO  [Thread-1] startup.Catalina  - Server startup in 13156 ms

2013-01-25 09:20:42,553 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:43)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

2013-01-25 09:20:52,694 ERROR [http-8096-Processor24] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:43)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

2013-01-25 09:21:02,803 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:43)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

2013-01-25 09:21:12,850 ERROR [http-8096-Processor24] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:43)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

2013-01-25 09:21:19,053 ERROR [http-8095-Processor21] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:192)

    at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(DashboardAction.java:247)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:60)

    at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:247)

    at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:132)

    at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:108)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:54)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:242)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:210)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:178)

    ... 32 more

Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

    at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(QuickFindDashboardElementFactory.java:80)

    at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashboardElement(DefaultDashboardService.java:238)

    ... 34 more

2013-01-25 09:21:22,882 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

    at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

    at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

    at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

    at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:500)

    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:43)

    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:113)

    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

    at java.lang.Thread.run(Thread.java:619)

Message was edited by: mcdave on 25/01/13 03:05:32 CST
0 Kudos
McAfee Employee

Re: epoconsole & apache issues after a reboot

Okay, it looks like ePO cannot find at least one, possibly several, extensions that it needs to run. This can be caused by problems in either the database, the filesystem, or both. I would recommend opening a case with Support as it's really beyond the scope of this forum to troubleshoot something like this - we'll need to go through the database and filesystem and make sure that everything lines up correctly.

HTH -

Joe

0 Kudos
mcdave
Level 10

Re: epoconsole & apache issues after a reboot

Thx for replying.

In the meantime its resolved, luckily it is running in a virtual environment and we've restored the server with an older backup (the database is running on an other instance)

regards

Dave

0 Kudos
McAfee Employee

Re: epoconsole & apache issues after a reboot

That's good news

One thing to bear in mind (if you are not already doing this) is that the database and virtual machine snapshot must match - so whenever you take a VM snapshot, make sure you also take a DB backup at the same time. Otherwise you run the risk of the snapshot not matching the DB, which can cause huge problems.

HTH -

Joe

0 Kudos
mcdave
Level 10

Re: epoconsole & apache issues after a reboot

The backups are not from the exact same time, but I don't noticed any issues till now.

What kind of issues could it generate?

The only thing I had to do was re-importing a few setup files & patches in our Master Repository.

(BTW: All our Agent handlers kept running)

grtz

Dave

0 Kudos
McAfee Employee

Re: epoconsole & apache issues after a reboot

The biggest problem that could happen is if, for example, you had checked in or removed an extension. Then you would have one version in the filesystem (on the VM snapshot) but a different version referenced in the database. The best-case scenario here is that the affected extension won't load: a worse case is that other extensions depend on the affected one, andwill alsos fail to load, giving you the kind of results you described in you original post. (I'm not saying that this is what caused your original problem, though.)

The best way to approach it is *always* back up the database at the same time that you back up the filesystem (or take a snapshot) - ideally with the ePO services and agent handlers stopped, so that nothing is attempting to write to the DB during the backup.

Regards -

Joe

0 Kudos