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stickman
Level 12

epo upgrade interupted

when trying to do upgrade it stops and i get message that the upgrade process was interupted and the upgrade didn't finish? is there any way i can see why it was interupted?

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21 Replies
McAfee Employee

Re: epo upgrade interupted

What version of ePO are you upgrading to, and which version do you have at the moment?

Thanks -

Joe

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stickman
Level 12

Re: epo upgrade interupted

EPO 4.6.4 to 4.6.6, also tried with 4.6.5. Same thing.

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McAfee Employee

Re: epo upgrade interupted

There'll be a mcafeelogs folder in the %temp% folder of the logged-on user - can you zip and attach the whole thing?

Thanks -

Joe

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stickman
Level 12

Re: epo upgrade interupted

Yep sure here it is

Message was edited by: minion on 8/29/13 12:30:11 AM CDT
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McAfee Employee

Re: epo upgrade interupted

Thanks...

One of the main ePO extensions is failing to upgrade - I would open a case with Support for this as we're going to need to see full logs and so on.

HTH -

Joe

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stickman
Level 12

Re: epo upgrade interupted

Just as I thought, ok great! Will log call with them. Thank you.

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stickman
Level 12

Re: epo upgrade interupted

Can you maybe show me where in the logs you see this is failing because of extension?

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stickman
Level 12

Re: epo upgrade interupted

McAfee support are useless. He didnt say anything about the extensions. Please let me know where you saw this. He wants me to reinstall server and EPO again.

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roychoy
Level 9

Re: epo upgrade interupted

We upgraded to EPO 4.6.6 last week & ran into the same problem.  We got it working after disabling McShield & McAfee Framework services.  The interruption was when McAfee EPO agent enforced the policy.  Btw...make sure noboby log on to EPO server during your upgrade.

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