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sidene
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epo smart agent installer error

Hi 

I am using epo 5.9.1 with SQL express 

recently i happened to run in to database size issues and had to purge logs and shrink database

And after that every day i had to purge task logs as "OrionTaskSchedulerlogDetailsMT" table overshoots in size. 

Now coming to my problem, 

I am using Agent installation urls to install the agent using smart installer for diffrent folders

Now when i tried to install using Smart installer, i am getting errors and unable to install it.

Below is message that i get in the installer window

 

agent error.jpgsmart installer errorNow the installer log shows some more details

but i cant find the root cause of the error

I was able to push the agents from the server by adding "New System" option

thanks for your reply

 Fri Nov 30 06:53:44 2018 I ****BS_START*****
Fri Nov 30 06:53:44 2018 I Initializing to bootstrap...
Fri Nov 30 06:53:44 2018 I Bootstrap name:McAfeeSmartInstall.exe
Fri Nov 30 06:53:44 2018 I Read and write finished
Fri Nov 30 06:53:44 2018 I The coninfo.xml file is same, resuming the download.
Fri Nov 30 06:53:44 2018 I FQDN machine name:xxx.xxx.com
Fri Nov 30 06:53:44 2018 I Agent Guid:fae186dd-e5c7-4d1c-b317-43793584d57c
Fri Nov 30 06:53:44 2018 I Url to fetch FrameWorkconfig.zip:https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:44 2018 I [0] Top level mechanism - p2p - Config files from Agent handlers directly - Install files via p2p only
Fri Nov 30 06:53:44 2018 I Install via p2p mechanism
Fri Nov 30 06:53:44 2018 I Connection info path C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Fri Nov 30 06:53:44 2018 I creating certificate C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Fri Nov 30 06:53:44 2018 I [Fallback] 1:IP based:Config Files:Enter
Fri Nov 30 06:53:44 2018 I Trying to download Framworkconfig using IPaddress https://1.1.1.1:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&...
Fri Nov 30 06:53:44 2018 I Downloading FrameworkConfig.zip from https://IP:443/config
Fri Nov 30 06:53:44 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:44 2018 I certificate passed to curl
Fri Nov 30 06:53:45 2018 I Configuration request response code: 500
Fri Nov 30 06:53:45 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:45 2018 I [Fallback] 2:FQDN based:Config Files:Enter
Fri Nov 30 06:53:45 2018 I Trying to download Framworkconfig using FQDN https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:45 2018 I Downloading FrameworkConfig.zip from https://server.xxx.com:443/config
Fri Nov 30 06:53:45 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:45 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 I [Fallback] 3:Netbios based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using netbios name https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://server:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 E Could not download FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I Install via p2p mechanism failed
Fri Nov 30 06:53:46 2018 W [1] Top level mechanism - Agent handlers - Config files from Agent handlers directly - Install files via direct only
Fri Nov 30 06:53:46 2018 I Install directly via Agent handlers
Fri Nov 30 06:53:46 2018 I Connection info path C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Fri Nov 30 06:53:46 2018 I creating certificate C:\Users\Puser\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Fri Nov 30 06:53:46 2018 I [Fallback] 1:IP based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using IPaddress https://1.1.1.1:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://IP:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 I [Fallback] 2:FQDN based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using FQDN https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://server.xxx.com:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:47 2018 I Configuration request response code: 500
Fri Nov 30 06:53:47 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:47 2018 I [Fallback] 3:Netbios based:Config Files:Enter
Fri Nov 30 06:53:47 2018 I Trying to download Framworkconfig using netbios name https://server:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&AgentGUID=fae186dd-e5c7-4d1c-b317-43793584d57c&MachineName=computer.xxx.com
Fri Nov 30 06:53:47 2018 I Downloading FrameworkConfig.zip from https://server:443/config
Fri Nov 30 06:53:47 2018 I Fresh file will be downloaded at: C:\Users\username\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:47 2018 I certificate passed to curl
Fri Nov 30 06:53:47 2018 I Configuration request response code: 500
Fri Nov 30 06:53:47 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:47 2018 E Could not download FrameworkConfig.zip
Fri Nov 30 06:53:47 2018 I Install directly via Agent handlers failed
Fri Nov 30 06:53:47 2018 W [2] Top level mechanism - Proxy - Config files from Agent handlers via Proxy mechanism - Install files via p2p then Proxy
Fri Nov 30 06:53:47 2018 I stealExplorersToken
Fri Nov 30 06:53:48 2018 I fetched process id of explorer
Fri Nov 30 06:53:48 2018 I getLoggedOnUsersIESettings
Fri Nov 30 06:53:48 2018 I autoDetectProxy
Fri Nov 30 06:53:48 2018 I checking lpszAutoConfigUrl
Fri Nov 30 06:53:48 2018 I checking lpszProxy
Fri Nov 30 06:53:48 2018 I getDefaultProxyConfiguration
Fri Nov 30 06:53:48 2018 I download_files_via_proxy
Fri Nov 30 06:53:48 2018 W [3] Top level mechanism - Relay - Config files from Agent handlers via Relay mechanism - Install files via p2p then Relay

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1 Reply
McAfee Employee Hawkmoon
McAfee Employee
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Message 2 of 2

Re: epo smart agent installer error

Hi sidene,

The logs supplied, are helpful, if a little misleading. (Not you fault, its just how they look)

The data presented reports this as the error:
.
....
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 E Could not download FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I Install via p2p mechanism failed
Fri Nov 30 06:53:46 2018 W [1] Top level mechanism - Agent handlers - Config files from Agent handlers directly - Install files via direct only
...
.

This is actually the result, not the fault.

What is the fault, but is why I say misleading is reported as:

Fri Nov 30 06:53:44 2018 I [Fallback] 1:IP based:Config Files:Enter
then
Fri Nov 30 06:53:45 2018 I [Fallback] 2:FQDN based:Config Files:Enter
and then a little later
Fri Nov 30 06:53:46 2018 I [Fallback] 3:Netbios based:Config Files:Enter

The above would suggest a network issue (this maybe so, if no connection can be made then the smartinstaller cannot be collected to install, network/firewall/etc.)
However, I'd ask that a new smartinstaller URL is created and the new URLis tested please?

 

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