We are currently using ePO 4.6.4 (Build 202) and supporting only PC desktops. I am curious as to the issues and advantages to upgrading to another version of ePO console. Should it be done in a certain order for versions? Is there a manual to help guide me through the process? Do I really need to upgrade? If I do upgrade and something breaks, can I rollback?
Yes, there are many reasons to upgrade; here are some but there are many more:
Guide for installation and upgrade to 5.1.1:
There are minimum suppored products, so I would definitely look at this also: