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Noki
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Message 1 of 8

ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Hi,

 

I have a big problem with our epo web console. I can't access to web console since many days with both url : ip:8443 and dns:8443

I have this message on login page : 

The website declined to show this webpage
HTTP 403
Most likely causes:
•This website requires you to log in.

 

I tried : https://kb.mcafee.com/corporate/index?page=content&id=KB69850&pmv=print

But no success. I have find some ressources in regedit too but without result too.

The page redirect to /core/orionSplashScreen.do.

 

Logs are very huge, i can copy here if you want.

 

Thanks for your help

 

McAfee ePolicy Orchestrator 

 

1 Solution

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McAfee Employee hem
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Message 8 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Log snippet is not helping here. Please open support case.

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7 Replies
Reliable Contributor Nielsb
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Message 2 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Is this via IE? I had the same issues via IE after a Windows update.

Please try again via Chrome https://localhost:8443/core in the ePO server

Noki
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Message 3 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Thanks for your reply.

 

Unfortunately, Chrome doesn't work too.

 

clipboard_image_0.png

McAfee Employee hem
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Message 4 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Are ePO services running? If not then any error message you get when you try to start them?

ePO URL should be https://<Name>:8443/core

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Noki
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Message 5 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Yes all services are running.

 

When I run the url https://name:8443/core , the page is redirected to https://name:8443/core/orionSplashScreen.do

 

So currently I don't really know why this happened. Maybe a windows update ?

McAfee Employee hem
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Message 6 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Orion log (\ePO\server\logs) will help. Make sure that you sanitize the log before sharing.

Delete old Orion log, restart ePO services, try to launch the console, wait till you get failure message and capture the orion log.

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Noki
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Message 7 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Here are the orion.log

 

2019-09-05 07:03:11,696 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to element.
2019-09-05 07:03:15,900 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to element.
2019-09-05 07:03:17,837 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to element.
2019-09-05 07:03:20,931 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to element.
2019-09-05 07:03:24,447 WARN [localhost-startStop-1] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to element.
2019-09-05 07:03:26,275 INFO [localhost-startStop-1] base.MfsDatabase - Database: Microsoft SQL Server 14.00.2027. JDBC Driver: jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.3.1. Dialect: mssql
2019-09-05 07:03:26,337 WARN [localhost-startStop-1] ext.RevokedExtensionUtil - Unable to load revoked extension list file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator/server/keystore/rel.zip
2019-09-05 07:03:28,618 ERROR [http-nio-8443-exec-7] auth.OrionUser - OrionUser: invalid auth type:pwd
2019-09-05 07:03:29,025 ERROR [http-nio-8443-exec-7] server.OrionLoginModule - Failed to login due to invalid password for user: system_LWEPO01
2019-09-05 07:03:42,197 ERROR [http-nio-8443-exec-19] server.OrionLoginModule - Error occured while updating last logon time in the database
2019-09-05 07:03:44,790 ERROR [http-nio-8443-exec-22] server.OrionLoginModule - Error occured while updating last logon time in the database
2019-09-05 07:03:47,697 WARN [main] command.RefreshComputerPropsCommand - a command of type com.mcafee.epo.computermgmt.command.RefreshComputerPropsCommand should have its displayNameKey property set
2019-09-05 07:03:50,665 ERROR [http-nio-8443-exec-10] server.OrionLoginModule - Error occured while updating last logon time in the database
2019-09-05 07:03:51,353 WARN [main] spring.SpringResourcePreprocessor - Bean[id='ENDP_GS_1000.mvc.action.cfg'] uses unsupported attribute dependency-check="default"; remove attribute from bean definition
2019-09-05 07:03:54,134 WARN [main] spring.SpringResourcePreprocessor - Bean[id='ENDP_MIG_META.mvc.action.cfg'] uses unsupported attribute dependency-check="default"; remove attribute from bean definition
2019-09-05 07:03:54,915 WARN [main] spring.SpringResourcePreprocessor - Bean[id='ENDP_AM_1000.mvc.action.cfg'] uses unsupported attribute dependency-check="default"; remove attribute from bean definition
2019-09-05 07:04:26,041 WARN [scheduler-TaskQueueEngine-thread-3] service.ScheduledTaskManagerImpl - The TaskLogEntry's (57) nodeUUID (e8ee7795-4c63-46e7-b80a-79bd0d920c57) does not match the TaskQueueItem's nodeUUID (310fb04b-ed18-403a-a758-103ba2dad92c), this will cause the OrionTaskLog record to be out of date if it is not updated. Updating the OrionTaskLog's NodeUUID. This can cause End Task to fail later if it is not updated.

McAfee Employee hem
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Message 8 of 8

Re: ePolicy Orchestrator 5.10 - The website declined to show this webpage (log in page)

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Log snippet is not helping here. Please open support case.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
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