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hullm4
Level 7
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Message 1 of 4

ePolicy Orchestrator 4.6.1 not updating

Hello, I am fairly new to Orchestrator and I am having a problem with dat file not updating to a certain set of PC's. I was curious what i should be looking for when I am having trouble with an agent that is not updating.

3 Replies

Re: ePolicy Orchestrator 4.6.1 not updating

Can you provide some information ?

1. How many systems are managed in your network ?

2. How many systems are not taking update ? Difference between dat version in EPO and these managed system ?

3. When you run agent wake-up call to those systems, is it completing properly ?

Hayton
Level 18
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Message 3 of 4

Re: ePolicy Orchestrator 4.6.1 not updating

This thread has been moved from the Consumer main section to Business (ePO Orchestrator)

McAfee Employee
McAfee Employee
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Message 4 of 4

Re: ePolicy Orchestrator 4.6.1 not updating

Hi...

The first place to start looking is on the client machine itself - the logs you're particularly interested in are the agent log (called agent_<name of machine>.log, and the mcscript.log.

Check the agent log first to make sure that the update task is being invoked correctly - if it is, but is showing an error, more detail about the task itself is in the mcscript.log.

HTH -

Joe