We have ePolicy Orchestrator 4 running Patch 2. Everything was working fine and just yesterday I started to get updates failing with the following message in the Server Task Log "DAT File Update (Failed to verify the file size, check server task log for details)" I clicked on the Software tab and saw that I only had one Anti-Spam update in there, everything is gone. I restarted the ePO services and didn't make any difference. This afternoon I checked again and now in the Software Tab it says "An unexpected error occurred"
This is running on Windows 2003 R2 x64 SP2. Agent and McAfee 8.5i Patch 5 is installed on the server.
Yeah it's a weird one, i've logged a case with Mcafee and so far they just keep saying to follow the steps in rebuilding the master repository. I've told them twice now this didn't work for us.
I had an ASR of the server, I stopped the mcafee server service and recovered the directory ...\db\software and then started the mcafee server service again. The repository came back to how it was previously. But as soon as I run a pull task (grabbing the latest dat and engine files), the master repository ends up just listing one thing i.e. DAT file and everything else is gone. After about 15mins or so, I end up getting unexpected error again ?
If you find anything new please post back and i'll do the same