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ePo Agent 4.8 - Linux Communication

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I have pushed ePo installation of McAfee Agent to a Red Hat Linux machine, which has installed Agent correctly as I can see all the installed files and the log shows communication between the agent and the server.

However in ePo the system shows as unmanaged, I have followed the attached guide which has steps to amend this however even after this the system state still shows as unmanaged and Agent Wake Up always fails being unable to contact the machine.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/24000/PD24333/en_US/...

2013-09-06 06:10:27 [26274]     [Agent]  Agent is connecting to ePO server

2013-09-06 06:10:27 [26274]    [imutils] Trying with site: ***.***.***.***:85

2013-09-06 06:10:27 [26274]     [naInet] HTTP Session initialized

2013-09-06 06:10:27 [26274]     [imsite]     Upload from: /opt/McAfee/cma/scratch/Unpack/pkgFriSep60510272013_1591827307.spkg

2013-09-06 06:10:27 [26274]     [imsite]     Upload response target: /opt/McAfee/cma/scratch/Unpack/pkgFriSep60510272013_1161189968.spkg

2013-09-06 06:10:27 [26274]     [imsite] NaInet library returned code == 13

2013-09-06 06:10:27 [26274]     [naInet] HTTP Session closed

2013-09-06 06:10:27 [26274]     [Agent]  No package received from ePO server

2013-09-06 06:10:27 [26274]     [Agent]  Agent server communication session over

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McAfee Employee

Re: ePo Agent 4.8 - Linux Communication

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It looks as though the machine is communicating OK. If you haven't already done so, try searching for the machine in other locations in ePO, especially the Lost & Found groups. It's possible that it has created another entry in the tree.

HTH -

Joe

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5 Replies
ulyses31
Level 16

Re: ePo Agent 4.8 - Linux Communication

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Hi tharion_aaronh, if you try to telnet your epo server to port 85 from your redhat box do you get a blank screen or an error?

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Re: ePo Agent 4.8 - Linux Communication

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Hi Laszlo thanks for your response, I believe it connects ok I have copied in the log below from the red hat box.

[user@redhatserver ~]# telnet eposerver.domain.local 85

Trying ***.***.***.***...

Connected to eposerver.domain.local.

Escape character is '^]'.

exit

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>403 Forbidden</title>

</head><body>

<h1>Forbidden</h1>

<p>You don't have permission to access /

on this server.</p>

</body></html>

Connection closed by foreign host.

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McAfee Employee

Re: ePo Agent 4.8 - Linux Communication

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It looks as though the machine is communicating OK. If you haven't already done so, try searching for the machine in other locations in ePO, especially the Lost & Found groups. It's possible that it has created another entry in the tree.

HTH -

Joe

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Re: ePo Agent 4.8 - Linux Communication

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Thanks Joe it had indeed added itself into a weird and wonderful group. Got rid of the duplicate and shifted the system over and it looks ok now.

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McAfee Employee

Re: ePo Agent 4.8 - Linux Communication

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Excellent, thanks

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