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puga
Level 7
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Message 1 of 5

ePo 4.5 and HP Service Desk

Hi,

We need to integrate ePo 4.5 with HP Service Desk.

Does someone know how do it? Do you know if any guide/procedure exists?

Thanks.

4 Replies
McAfee Employee
McAfee Employee
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Message 2 of 5

Re: ePo 4.5 and HP Service Desk

Hi...

Please see the "Managing Issues and Tickets" section of the ePO 4.5 Product Guide - it describes the process

HTH -

Joe

puga
Level 7
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Message 3 of 5

Re: ePo 4.5 and HP Service Desk

Hi,

Thanks for your reply.

Indeed ePo can be integrated with HP service Desk 4.5 and 5.1.

However, what about HP Service Manager 7.11?

Thanks.

McAfee Employee
McAfee Employee
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Message 4 of 5

Re: ePo 4.5 and HP Service Desk

I'm afraid not - only 4.5 and 5.1.

If you would like to see support for service manager, please let your sales contact know. I know that some other customers are interested in this: the more people that request it the more likely it is to be implemented.

Thanks -

Joe

puga
Level 7
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Message 5 of 5

Re: ePo 4.5 and HP Service Desk

Hi,

sorry if it is an obvious answer.. but what will happen if I select service desk 5.1as registered ticketing server but I copy the files from my service manager 7.11?

thanks