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ArturXX
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Message 11 of 16

Re: ePO upgrade to 5.10 from 5.3.3

Tried instructions from KB90222 MS link how to enable TLS by creating regkey DefaultSecureProtocols but ePIP still shows same warning about TLS incompatibility. Is there any other source that I can use to get better description ?

McAfee Employee cdinet
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Message 12 of 16

Re: ePO upgrade to 5.10 from 5.3.3

What version of the epip tool are you running?  See KB89940 - that is just a warning.  If you have done the proper steps to reorder the cipher suite and the right protocols enabled, then you can try the upgrade.  You can use IISCrypto tool to verify things are in order.

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ArturXX
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Message 13 of 16

Re: ePO upgrade to 5.10 from 5.3.3

I am not getting 'SQL Server System RSA Compatibility' to which article KB89940 refers. As I know that issue is very common with 5.9.1 but not with 5.10

I am using ver 3.1.0.144 of Pre-Installation Auditor.

I am getting "Support TLS protocol for SQL Server communication'. But message about TLS doesn't even have status of warning. It stands for information in ePIP.

Tried that update yesterday from 5.3.2 to 5.10 and it failed without showing any error during upgrade. Just all changes were reverted and installation failed status at the end.

 

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McAfee Employee cdinet
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Message 14 of 16

Re: ePO upgrade to 5.10 from 5.3.3

We would need to see the install logs to determine cause of failure.  They can be located in

C:\ProgramData\McAfee\ePolicy Orchestrator\InstallLogs.

I will send you my contact info in private message - please email them to me.

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ArturXX
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Message 15 of 16

Re: ePO upgrade to 5.10 from 5.3.3

Currently working on update ePO on production box. ePOIP showed me zero errors but there are 2 warnings about what I am not sure:

1. Large database table+A5Smiley Very Happy5s - checks the size of unbounded tables in database - Consider purging the data from following tables which has over 1 mln records : EPOEvent table has 2351149 records. OrionAuditLog table has 1807331 records. EPOProductEvents table has 5390643 records.

SQL Server needs significant reserve disk space to apply schema changes to these tables. These changes take significant time to complete, which causes the ePO upgrade to potentially run for many hours or fail.

 

What would be the most evective way to purge data from tables ?

 

2. Pending Windows tasks - Checks for any pending Windows tasks that might block your ePO upgrade. Following Windows tasks are scheduled on server : At1.job

 

As I checked we have that task scheduled in Task Scheduler for particular time once per 24hrs. Do I need to disable that task for update time or is it ok to leave it as it is since upgrade time will take place at other time than task is executed ?

McAfee Employee cdinet
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Message 16 of 16

Re: ePO upgrade to 5.10 from 5.3.3

If you create a new server task, there are different purge options - client events, threat, audit log, server task logs, etc.  Those can be chained as one task to purge all the different types of events.

You don't have to disable the windows task if it is not set to run at the time your upgrade occurs.  Just be aware of that time in the event your upgrade happens to run into that time by any delays or longer install time.

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McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.