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ePO not loading

When I try to load the ePO console, the browser shows the following message:

An unexpected error occurred while trying to handle your request.

From what I can see in the logs, at some point there wasn't enough hard disk space but at that time the console was still working. The error appeared first after a reboot of the machine and persists after freeing up additional 10Gig of hard disk space.

Edit: The error also occurs when opening the https://localhost:8443/core/config website. While trying to dig through the logs I found that packages were only partially installed. I removed the corresponding folders from the Server/extensions/installed folder as it was suggested in other threads. But the error while loading the login page remained. After a reboot of the machine i now see mainly this in the logs:

2017-07-27 15:33:59,583 INFO  [http-nio-8443-exec-22] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:33:59,584 DEBUG [http-nio-8443-exec-22] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,686 DEBUG [http-nio-8444-exec-3] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,686 DEBUG [http-nio-8444-exec-3] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,687 ERROR [http-nio-8444-exec-3] server.OrionLoginModule  - Failed login attempt for  due runtime exception

2017-07-27 15:34:09,689 DEBUG [http-nio-8444-exec-3] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,691 DEBUG [http-nio-8444-exec-4] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,693 DEBUG [http-nio-8444-exec-4] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,693 DEBUG [http-nio-8444-exec-4] server.OrionLoginModule  - attempt to load a user = system_xxxx logging internally (via ePO console)

2017-07-27 15:34:09,693 ERROR [http-nio-8444-exec-4] server.OrionLoginModule  - Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,694 INFO  [http-nio-8444-exec-4] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,697 DEBUG [http-nio-8444-exec-4] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,731 DEBUG [http-nio-8443-exec-3] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,732 DEBUG [http-nio-8443-exec-3] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,732 DEBUG [http-nio-8443-exec-3] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2017-07-27 15:34:09,733 DEBUG [http-nio-8443-exec-4] server.ThreadLocalInfo  - Set thread local flag isBasicAuthAllowedInContext to 'true'

2017-07-27 15:34:09,734 DEBUG [http-nio-8443-exec-4] mfsvalve.MfsValve  - Valve hooks haven't been registered yet - falling back to standard valve processing.

2017-07-27 15:34:09,734 DEBUG [http-nio-8443-exec-4] server.OrionLoginModule  - attempt to load a user = system_xxxx logging internally (via ePO console)

2017-07-27 15:34:09,734 ERROR [http-nio-8443-exec-4] server.OrionLoginModule  - Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,734 INFO  [http-nio-8443-exec-4] server.OrionLoginModule  - Failed login attempt: Failed to login due to error loading user: system_xxxx by name or by URI

2017-07-27 15:34:09,736 DEBUG [http-nio-8443-exec-4] server.ThreadLocalInfoCleanupValve  - Cleaning the ThreadLocalInfo after the request processing for the user 'null'

2 Replies
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Re: ePO not loading

did you resolve this? We seem to have the same issue
thanks

/Mikael
McAfee Employee cdinet
McAfee Employee
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Message 3 of 3

Re: ePO not loading

For both of you with this issue, when did the issue start and what changed?  Turn off epo services, rename the current orion.log to .old so it will write a new one on startup.  Then turn on epo services and after about 10 minutes, email me the orion log.  I don't want you to post potential sensitive info here.

caryn_dinet@mcafee.com

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