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dilan90
Level 9
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Message 1 of 10

ePO not displying correct system name

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I have collected number of 10 PC and ran the "run now task" but during that time frame many few systems were failed to run the task. And when I checked with browser using agent server communication port (8081) and I found out the name of the physical PC doesn't mach with the PS which is in the ePO system list.

How can I sort this to correct system names???

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McAfee Employee moekhass
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Message 4 of 10

Re: ePO not displying correct system name

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Please run "nslookup IP_ADDRESS" and "nslookup HOSTNAME". In this case, you would run it twice with both system names. Do they resolve correctly? Does your DNS server contain duplicate entries? if so, delete the old entry. After deleting from dns, you may run "ipconfig /flushdns" on the client system, then wake up McAfee Agent.

9 Replies

Re: ePO not displying correct system name

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your question is not clear, Could you please share us some screenshot and the log information you are referring ?

dilan90
Level 9
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Message 3 of 10

Re: ePO not displying correct system name

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Above image regarding to the system name that I need to monitor with agent communication port as I don't have remote access. And I found as follow once I monitored.

McAfee Employee moekhass
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Message 4 of 10

Re: ePO not displying correct system name

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Please run "nslookup IP_ADDRESS" and "nslookup HOSTNAME". In this case, you would run it twice with both system names. Do they resolve correctly? Does your DNS server contain duplicate entries? if so, delete the old entry. After deleting from dns, you may run "ipconfig /flushdns" on the client system, then wake up McAfee Agent.

dilan90
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Message 5 of 10

Re: ePO not displying correct system name

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It has worked out. Thank you

Re: ePO not displying correct system name

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There is two problem related with this , I am not sure, I am expecting this.

> One is DNS settings. That can be cross checked using netstat command  ( tcpview )on client machines  use the port 9090, Please make sure that you are accessing the ePO console on your local machine else it will be confusion

> Second problem could be that agent is not sending the correct props to ePO server. Could please give a try by sending the wakup call with full props check button, It will flushout the existing configuration and  send the new full props.

dilan90
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Message 7 of 10

Re: ePO not displying correct system name

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Thanks for your,respond

Hi,

I'll go trough with the fist statement you have mentioned and let you know asap

Re: ePO not displying correct system name

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McAfee Agent uses the sysctl function to get host names. Consequently, when sysctl reports the wrong FQDN, McAfee Agent also reports the wrong name. You can use  machine name as <hostname>.local rather than the Fully Qualified Domain Name (FQDN) of the machine or try it with vice versa.

Please run "nslookup IP_ADDRESS" and "nslookup HOSTNAME".If DNS server contain duplicate entries then delete the Old one and run the ipconfig /flushdns.Either reinstall the McAfee agent or if already there in console then send the wakeup agent call.

dilan90
Level 9
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Message 9 of 10

Re: ePO not displying correct system name

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Thank you for your ideas

Re: ePO not displying correct system name

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I experienced this issue today and didnt realize the name difference and waited about 25 mins troubleshooting. My systems are in WorkGroups so no DNS issue are present. Please advise?
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